Manager, Clinical Services - Tele, 4S, 2W, DC Lounge

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS

1. Clinical Operations & Quality

Manages day-to-day operations of Telemetry and Med-Surg Telemetry units. Ensures delivery of safe, effective, evidence-based nursing care. Oversees falls, pressure injury, CAUTI, CLABSI, sepsis and stroke measures. Ensures compliance with Joint Commission, CMS, CDPH standards. Leads quality improvement initiatives and monitors documentation compliance. Investigates clinical incidents and patient complaints.

2. Staffing & Workforce Management

Develops staffing plans aligned with census and acuity. Oversees scheduling, productivity, and labor management. Manages hiring, onboarding, performance evaluations, and corrective action. Ensures telemetry competency validation and ACLS proficiency. Supports shared governance and engagement initiatives.

3. Financial Stewardship

Develops and manages departmental budgets. Monitors labor productivity, overtime, premium pay, and agency utilization. Conducts FTE and staffing variance analysis. Implements cost containment strategies without compromising quality. Participates in capital planning for telemetry equipment.

4. Patient Throughput & Care Coordination

Collaborates with case management and interdisciplinary teams. Monitors LOS, GMLOS variance, and discharge efficiency. Supports patient flow and capacity management initiatives.

5. Strategic Leadership & Culture

Aligns unit goals with hospital strategic priorities. Fosters a culture of accountability and collaboration. Represents the unit in interdisciplinary meetings.

JOB QUALIFICATIONS

Minimum Education Bachelor of Science in Nursing (BSN) required.

Preferred Education Master's degree (MSN, MHA, MBA) preferred.

Minimum Work Experience and Qualifications 3-5 years acute care RN experience. 2-3 years progressive nursing leadership experience. Experience in telemetry and/or medical-surgical acute care required. Strong knowledge of hospital KPIs and regulatory standards.

Preferred Work Experience and Qualifications Minimum of three (3) years' experience in functional area.

Required Licensure, Certification, Registration or Designation Current California RN license. American Heart Association BLS Card. American Heart Association ACLS Card. EKG Certification. Assault Response Competency (ARC) required (within 30 days of hire). NIH Stroke certification required 30 days from date of hire. Current Los Angeles County Fire Card (or must be obtained within 30 days of employment). NE-BC or NEA-BC within 1 year of hire.

Full-Time Exempt