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Summary
The CLM Product Owner is the named business-side owner of Energy Transfer's Contract Lifecycle Management platform (Agiloft). This role is responsible for the long-term health, adoption, continuous improvement, and business value realization of the CLM program - moving the organization beyond initial implementation into sustained operational excellence.
This is a product leadership and business process role, not a project management role. The CLM Product Owner partners with the CLM Business Analyst, the third-party solution architect, and stakeholders across Commercial, Legal, Procurement, Finance, and Operations to ensure the platform delivers measurable, ongoing business outcomes. The role requires someone who can bridge business needs, platform capability, and process governance with a long-term ownership mindset.
Key Responsibilities
Product Ownership & Roadmap Management
- Serve as the named business product owner for the Agiloft CLM platform
- Maintain and prioritize the CLM product backlog including enhancements, integrations, and process improvements
- Define and drive the post-implementation product roadmap in partnership with business stakeholders
- Participate in sprint reviews, release planning, and vendor roadmap sessions
- Evaluate and prioritize platform change requests against business value and strategic priorities
Business Process Governance
- Own the end-to-end CLM business process model - from contract request through execution, obligation management, and renewal
- Establish and maintain process governance standards, playbooks, and documentation for CLM users
- Identify process gaps, redundancies, and improvement opportunities across contract categories and business units
- Ensure process consistency and compliance across the organization
Platform Adoption & Change Management
- Drive user adoption strategy including training programs, communications, and engagement plans
- Monitor platform utilization metrics and lead initiatives to close adoption gaps
- Serve as the primary business-side escalation point for platform issues and change requests
- Coordinate with the third-party solution architect on configuration, integrations, and technical resolution
Stakeholder Partnership & Reporting
- Build and maintain relationships with contract stakeholders across Legal, Procurement, Commercial, and Operations
- Facilitate working sessions to surface process challenges and translate them into platform requirements
- Report on CLM program health, adoption metrics, and value realization to senior leadership
- Partner with IT and the solution architect on integrations, data governance, and system performance
Team & Analyst Leadership
- Direct the work of the CLM Business Analyst in support of process documentation, requirements, and adoption activities
- Provide day-to-day guidance and prioritization to the CLM BA
- Ensure CLM BA deliverables align to the product roadmap and business priorities
Requirements:
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- Bachelor's degree in Business, Supply Chain, Legal Operations, Information Systems, or related field or equivalent experience
- 8 years of experience in business process analysis, product ownership, platform management, or program management
- Experience managing or owning an enterprise platform from the business side (CLM, ERP, procurement, or equivalent)
- Strong business process documentation and workflow design skills
- Working knowledge of Agile and product ownership principles
- Ability to translate business needs into platform requirements
- Strong communication and cross-functional stakeholder management skills
Preferred Qualifications
- Experience with Agiloft, Icertis, Conga, DocuSign CLM, or comparable CLM platform
- Certified Business Analysis Professional (CBAP) or equivalent
- Experience in energy, midstream, or industrial sector
- Familiarity with Legal Operations, procurement workflows, or contract compliance frameworks
- Exposure to change management methodologies (Prosci, ADKAR)
Key Competencies
- Product thinking and business value orientation
- Business process ownership and governance
- Platform adoption and stakeholder engagement
- Long-term ownership mindset - not project-focused
- Ability to lead through influence without formal authority
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing
- Occasional overnight travel may be required.