Manager, CNS Order Management NCA

Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth's natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you're supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date:

Introduction

We are looking for a Manager, CNS Order Management NCA to join our Consumables Supply Chain organization. In this role, you will lead end-to-end order execution across the region, ensuring high service levels, availability, and operational efficiency. You will have a strong impact on customer satisfaction, supply reliability, and operational performance, collaborating closely with market areas, business lines, logistics, sourcing, and supply chain stakeholders to ensure seamless execution from order entry to material availability. You will report to the Director, CNS Order Management NCA.

This role is based in Canada with hybrid working options available. We will also consider candidates located near our other Metso locations.

Travel up to 5-10%

Team you will belong to

You will lead a team of 5-8 order management professionals focused on end-to-end order execution, customer service, and supply chain excellence.

Our team plays a key role in ensuring smooth end-to-end processes, reliable deliveries, and strong coordination between supply and demand, with a shared focus on customer-centricity, collaboration, and operational excellence. We continuously improve how we operate while building a high-performing, engaged team across regions. We collaborate closely with market areas, business lines, logistics, sourcing teams, and supply chain stakeholders. Our team is based across multiple regions internationally, and our ways of working emphasize customer focus, continuous improvement, collaboration, accountability, and operational excellence.

What youll do

• Manage and coach a team of order specialists.
• Ensure strong execution of customer orders and backlog management to accelerate net sales.
• Use supply chain analytics and AI-enabled tools to identify risks, system gaps, and improvement opportunities.
• Own backlog processes, governance routines, escalation paths, and performance tracking.
• Act as a stakeholder escalation point for order-related issues.
• Ensure compliance with processes, policies, and trade requirements.
• Collaborate cross-functionally to ensure material availability and seamless end-to-end order execution.
• Drive performance and contribute to developing ways of working across the region.

What youll bring

• Solid experience in order management, project management, and supply chain operations.
• Proven leadership skills and ability to develop high-performing teams.
• Strong stakeholder management skills in a matrix organization.
• Experience managing escalations and driving resolutions in complex situations.
• Strong user of AI tools for analytics, reporting, and process improvement.
• Experience with KPIs, performance follow-up, and data-driven decision-making.
• Interest in process development and continuous improvement.
• Strong communication skills in an international environment.

Whats in it for you

At Metso, you will combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. Youll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work.

In this role, you will also benefit from:

• A meaningful leadership role with a broad regional scope and strong business impact.
• A key role in connecting customer demand with supply and availability.
• An inclusive culture supporting growth, collaboration, and continuous development.
• A chance to work in a company driving sustainability and operational excellence.

When joining Mets, you can also benefit from:

• Competitive benefits plan
• Healthy living rewards
• Mental wellbeing services
• Annual leave starting at 15 days per calendar year
• Engagement surveys
• Global incentive program tied to business and performance targets

Get in touch

Want to rise above the possible with us? Click "Apply now" to submit your application.

For additional information, please contact Lexi Keener at Lexi.Keener@metso.com

We recognize that highly capable candidates may hesitate to apply unless they meet every listed requirement. If this role excites you, we encourage you to apply even if your experience does not align perfectly with every qualification. You may be exactly the right candidate for the role.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com