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Manager, Cognos Server Administration

Expert In Recruitment Solutions
  • orlando, FL
  • Quick Apply
30+ days ago

Job Description

Title: Manager, Cognos Server Administration
Location: Hybrid in Orlando, FL




We are seeking a dedicated Manager, Cognos Server Administration to join our team. In this position, you are responsible to oversee the administration, optimization, and governance of IBM Cognos environments that support enterprise-wide reporting and analytics. Reporting to the Director of Data Analytics & Reporting, this leader will manage a technical team responsible for Cognos server maintenance, platform performance, content governance, and enterprise user support. The ideal candidate will-versed in Cognos architecture and administration, has a proven track record of managing BI infrastructure teams, and is passionate about delivering scalable, secure and reliable reporting solutions. This role serves as a critical liaison between Data Analytics, IT infrastructure, and business users

Essential Job Duties and Responsibilities
  • Collaborate with IT, DBAs, and Data Engineering to ensure efficient data integrations, performant queries, and reliable refresh cycles
  • Develop and maintain technical runbooks, documentation, and standard operating procedures for system maintenance and incident response
  • Drive continuous improvements in deployment pipelines, performance, and platform governance
  • Ensure system uptime, reliability, and performance through proactive monitoring, root-cause analysis, and capacity planning
  • Evaluate and recommend improvements to Cognos architecture and integration with cloud platforms or data lakes as needed
  • Lead, manage, and mentor a team responsible for the administration of IBM Cognos environments, including system upgrades, patching, server configuration, and platform performance
  • Maintain vendor relationships (e.g., IBM, Snowflake, Rivery) and manage support tickets for Cognos platform issues
  • Manage and govern the deployment of pipelines for BI assets, including packages, reports, dashboards, and data modules across environments
  • Oversee Cognos security administration, including user provisioning, role-based access, and data source credentials
  • Oversee intake, privatization, and resolution of system-level support tickets, performance issues and enhancement requests
  • Own and manage the full life-cycle of the Framework Manager, ensuring scalability, performance, and documentation
  • Partner with Analytics and Reporting teams to provide optimal authoring environments and promote governed self-service reporting
  • Represent the Server Administration function in cross-functional meetings and initiatives related to enterprise reporting infrastructure

Qualifications
Required Education and/or Experience
  • High school diploma or GED equivalent, required
  • Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field
  • Experience with efficient distribution of reports needed by varying positions and locations within the organization
  • Experience with packaging data sets and data modules for efficient data query costs
  • Familiarity with modern DevOps practices in BI environments
  • Minimum 4 years of experience in IBM Cognos administration, including server configuration, performance tuning, and environment management. At least 2 years of experience managing or leading technical teams in a business intelligence or data infrastructure environment. Hands-on experience with Cognos 11.x or Cognos 12.x architecture, configuration, upgrades, and content management
  • Proficiency in Snowflake, Rivery (or equivalent ETL platforms), and general SQL performance optimization
Preferred Education and/or Experience
  • Experience supporting reporting infrastructure in a healthcare, DME, or similarly regulated industry.
  • Familiarity with enterprise data warehouse design (Star Schema, Snowflake Schema).
  • Graduate degree in Information Systems, Data Engineering, or a related field.
  • Prior involvement in change management, system migrations, or BI tool rollouts.
  • Understanding of data governance and metadata management principles.
Skills and Competencies
  • Ability to manage multiple projects in a fast-paced, collaborative environment
  • Ability to translate complex BI infrastructure requirements into actionable project plans
  • Deep technical knowledge of IBM Cognos system administration, performance tuning, and troubleshooting
  • Effectively communicate in English; both oral and written
  • Excellent verbal and written communication skills; ability to convey technical concepts to non-technical audiences
  • Experience developing standard operating procedures and documentation
  • Experience working within ITIL or similar support frameworks
  • High attention to detail and a commitment to platform reliability and user experience
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
  • Maintain confidentiality, discretion and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Proactive and service-oriented mindset with a desire to enable analytics at scale
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Strong leadership, planning, and delegation skills
  • Work independently and as part of a team

Numbers & Facts

Locationorlando, FL

Skills

  • Business Intelligenceunmatched
  • Business Intelligence Softwareunmatched
  • Capacity Managementunmatched
  • Change Managementunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Computer Scienceunmatched
  • Content Managementunmatched
  • Continuous Deployment/Deliveryunmatched
  • Continuous Improvementunmatched
  • Cross-Functionalunmatched
  • Customer Support/Serviceunmatched
  • Data Analysisunmatched
  • Data Setsunmatched
  • Data Warehousingunmatched
  • Database Designunmatched
  • Database Extract Transform and Load (ETL)unmatched
  • Detail Orientedunmatched
  • DevOpsunmatched
  • Documentationunmatched
  • Documentation Standardsunmatched
  • Durable Medical Equipmentunmatched
  • English Languageunmatched
  • Environmental Managementunmatched
  • Healthcareunmatched
  • IBM Cognosunmatched
  • IBM Product Familyunmatched
  • IBM Systemsunmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Identify Issuesunmatched
  • Incident Responseunmatched
  • Information Technology & Information Systemsunmatched
  • Leadershipunmatched
  • Mentoringunmatched
  • Metadataunmatched
  • Multitaskingunmatched
  • Organizational Skillsunmatched
  • Performance Analysisunmatched
  • Performance Tuning/Optimizationunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Process Improvementunmatched
  • Project Planningunmatched
  • Project/Program Managementunmatched
  • Reporting Dashboardsunmatched
  • Root Cause Analysisunmatched
  • SQL (Structured Query Language)unmatched
  • Security Monitoringunmatched
  • Server Maintenanceunmatched
  • Snowflake Schemaunmatched
  • Software Patchesunmatched
  • Standard Operating Procedures (SOP)unmatched
  • Standards Developmentunmatched
  • Star Schemaunmatched
  • System Migrationunmatched
  • Systems Administration/Managementunmatched
  • Systems Maintenanceunmatched
  • Systems Reliabilityunmatched
  • Team Lead/Managerunmatched
  • Team Playerunmatched
  • Technical Leadershipunmatched
  • Technical Writingunmatched
  • Time Managementunmatched
  • User Interface/Experience (UI/UX)unmatched
  • Vendor/Supplier Relationsunmatched
  • Writing Skillsunmatched

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