Manager, Contact Support Center - 174109

Responsibilities: of the Manager, Contact Support Center include: • Oversee daily operations across multiple service-focused departments, ensuring alignment, efficiency, and high-quality service delivery. • Directly manage and develop department leaders, providing coaching, performance feedback, and strategic guidance. • Step into frontline workflows as needed to support teams, resolve escalations, and maintain operational continuity. • Identify process gaps and implement improvements to enhance productivity, service levels, and customer experience. • Partner with executive leadership to drive initiatives that support organizational growth and operational excellence. Requirements of the Manager, Contact Support Center include: • Bachelor's degree REQUIRED • Prior experience in a contact center, insurance, or financial services environment. • 5+ years of successful leadership managing customer service associates • Ability to work core hours of 9:00 AM - 6:00 PM with a hybrid schedule (3 days onsite in Raleigh-Durham, NC). Compensation: for the Manager, Contact Support Center include: • $80,000 - $105,000 annually • Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law. • Hybrid work schedule (3 days onsite) • This job opens for applications on 9/8/2026. Applications for this job will be accepted for at least 30 days from the posting date.