Manager, Content Management

Job Description Summary

Oversees operations and leads small, high-performing teams of tax SMEs focused on developing next-generation, AI-enabled tax software solutions. Evaluates projects, sets priorities and workflow to ensure deadlines are met. This role will manage tax domain experts and analysts working in Tax Planning and Fixed Assets while partnering closely with Product Management, Software Engineering, UX, and Quality Assurance to accelerate innovation, reduce delivery risk, and create market-leading solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coaches, mentors and/or trains team members
• Creates team member goals, monitors and addresses performance.
• Verifies the accuracy and completeness of all aspects of assignments by the team.
• Designs and develops high quality tax products on a timely basis.
• Assigns the products and tasks to team members in order to ensure a balanced workload among team members.
• Reviews all error reports written against team products to ensure accuracy.
• Ensures that team members follow release procedures to enable timely release of programs.
• Assists tax SMEs, Product Management, Software Engineering, UX and QA in the design of tax program specifications.
• Responsible for program testing and the design and maintenance of test files for assigned products.
• Reviews all products for accuracy and content.
• Provides technical assistance to operations and customers, and implements suggestions and

recommendations aimed at improving products. Assists tax SMEs in the completion of assigned projects, and assures their accuracy and timeliness.

• Ensures that prompt attention is given to program errors and other problems related to the products assigned to the team.
• Trains and instructs new tax analysts on development methods, and company policies and procedures.
• Ensures that the staff maintains compliance with company policies and procedures.
• Assists in hiring tax personnel and creating and implementing training programs.
• Ensures support metrics and expectations are met by staff
• Other duties as assigned

OTHER DUTIES

Minimum Qualifications:

• Bachelor's degree in Accounting or Business or equivalent combination of education and work experience.
• Minimum 4-6 years of experience in tax software product development.
• CCH Tax software development experience
• Technical knowledge and understanding of federal and state tax laws. Must have extensive personal computer skills.
• Management of people, processes or products, a plus.

Other Knowledge, Skills, Abilities or Certifications:

• A strong understanding of the Tax Compliance customer and workflow
• Strong planning/management/problem solving/leadership ability
• Strong written and verbal communications skills are essential
• Ability to work in a team environment
• Ability to work an extended schedule as required to meet objectives
• Strong presentation and communication skills

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$54,500.00 - $95,250.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.