Manager-Credit/Collections

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As a Manager-Credit/Collections your tasks may include, but are not limited to, the following:

• Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
• This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues.
• Leads occupational staff within the organization.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
  
  Key Responsibilities:
  • Credit Risk Assessment: Evaluate the creditworthiness of current and potential customers by reviewing financial statements, credit reports, and other relevant data to determine credit risk.
  • Collections Management: Oversee the collections process, ensuring timely recovery of outstanding debts, setting up payment plans, negotiating settlements, and collaborating with collection agencies when necessary.
  • Team Leadership and Training: Manage and mentor the credit and collections team. Provide training, set performance goals, and conduct regular evaluations to maintain operational efficiency.
  • Financial Reporting and Compliance: Prepare regular reports on credit and collections activities, ensure compliance with policies and regulations, and analyze data to recommend improvements.
  • Other Duties as Assigned: Perform additional tasks as needed, including stakeholder communication, leveraging technology for process improvements, managing departmental budgets, and resolving complex credit disputes to minimize financial loss.
  
  Supervisor:
• Yes
  
  Education
• Bachelor’s degree (BS/BA) desired..
  
  Experience:
• 3+ years of related experience
  
  Job Contribution:
• Bilingual (English/Spanish) fluent speaking required for this position.
• Call Center Bilingual Collections Team Manager (English/Spanish)
  
  Compensation Offered:
  Our Manager-Credit/Collections earns between $70,700 - $106,100 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  
  
  Joining our team comes with amazing perks and benefits:
• Medical/Dental/Vision coverage  
• 401(k) plan  
• Tuition reimbursement program  
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
• Paid Parental Leave  
• Paid Caregiver Leave  
• Additional sick leave beyond what state and local law require may be available but is unprotected  
• Adoption Reimbursement  
• Disability Benefits (short term and long term)  
• Life and Accidental Death Insurance  
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  
• Employee Assistance Programs (EAP)  
• Extensive employee wellness programs  
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone
  
  Call to action
  If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. 
  
  Ready to join our team? Apply today!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.