Manager, Credit Review Governance

The Credit Review Group is a third line of defense function that evaluates credit quality, risk ratings, and the effectiveness of credit risk management across the enterprise. It provides objective, risk-based insights to the Board of Directors and Senior Management, helping identify emerging risks, ensure adherence to risk appetite and regulatory expectations, and support the overall safety and soundness of the credit portfolio.

Job Description

The Governance Manager will be responsible for supporting and maintaining the governance infrastructure that enables the Credit Review Group to operate in compliance with enterprise requirements and regulatory expectations. Reporting to the Director of Practices & Operations, this role will oversee governance processes, documentation, and risk management activities, ensuring consistency, transparency, and effective execution across the organization.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Minimum Qualifications

• Bachelor''s degree.
• 4+ years of experience in Governance, Control Management, Internal Audit, or a related discipline within a large financial institution.
• Strong knowledge of governance frameworks, risk management practices, and enterprise policies and procedures.
• Experience supporting or administering programs such as RCSA, Business Continuity Management, Third Party Risk Management, Records Management, or related governance functions.
• Demonstrated ability to manage multiple governance processes simultaneously while maintaining strong attention to detail.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills, including experience working with cross-functional stakeholders.

Preferred Qualifications

• Experience implementing or maturing governance, risk, and control frameworks within new or evolving functions, including driving change management and stakeholder adoption of new processes and requirements.
• Familiarity with enterprise governance platforms and workflow management tools (e.g., ServiceNow, Archer).
• Experience supporting regulatory, audit, or compliance-related activities.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

How will you make an impact in this role?

• Lead administration and ongoing maintenance of the Credit Review Risk and Control Self-Assessment (RCSA) program, including coordination of updates, documentation, and governance activities.
• Support the Credit Review Business Continuity Management (BCM) program, including maintenance of continuity documentation, coordination of required activities, and compliance with enterprise BCM requirements.
• Manage Records and Access Management processes, ensuring appropriate governance, documentation, and adherence to enterprise standards.
• Oversee Third Party Lifecycle Management (TLM) activities, including coordination of third-party governance requirements, assessments, and ongoing monitoring activities.
• Support affiliate governance activities, including annual affiliate agreement refreshes and quarterly risk and performance metric reporting.
• Maintain Credit Review governance documentation and review methodology.
• Coordinate governance-related reporting, documentation requests, and stakeholder inquiries.
• Partner with leadership and enterprise governance teams to identify opportunities to strengthen governance processes, improve documentation standards, and enhance operational effectiveness.
• Monitor changes to enterprise policies, governance requirements, and regulatory expectations and support implementation within the Credit Review Group.

How will you make an impact in this role?

• Lead administration and ongoing maintenance of the Credit Review Risk and Control Self-Assessment (RCSA) program, including coordination of updates, documentation, and governance activities.
• Support the Credit Review Business Continuity Management (BCM) program, including maintenance of continuity documentation, coordination of required activities, and compliance with enterprise BCM requirements.
• Manage Records and Access Management processes, ensuring appropriate governance, documentation, and adherence to enterprise standards.
• Oversee Third Party Lifecycle Management (TLM) activities, including coordination of third-party governance requirements, assessments, and ongoing monitoring activities.
• Support affiliate governance activities, including annual affiliate agreement refreshes and quarterly risk and performance metric reporting.
• Maintain Credit Review governance documentation and review methodology.
• Coordinate governance-related reporting, documentation requests, and stakeholder inquiries.
• Partner with leadership and enterprise governance teams to identify opportunities to strengthen governance processes, improve documentation standards, and enhance operational effectiveness.
• Monitor changes to enterprise policies, governance requirements, and regulatory expectations and support implementation within the Credit Review Group.