Manager - Critical Care Transport - Full-Time

Remote Work Capable

Essential Functions:

• Leads the day-to-day operations of the Critical Care Transport program across the WellSpan EMS service region.
• Supervises assigned personnel.
• Ensures compliance with Pennsylvania Department of Health EMS regulations and critical care transport standards.
• Develops and monitors clinical protocols in collaboration with the EMS Medical Director.
• Oversees recruitment, onboarding, competency validation, and ongoing clinical education of CCT staff.
• Establishes and monitors key performance indicators including response times, transport volume, clinical quality metrics, and revenue performance.
• Ensures readiness and maintenance of specialized CCT equipment, medications, and vehicles.
• Collaborates with hospital ICU, ED, and specialty service leadership to ensure alignment and seamless patient handoff.
• Participates in quality assurance reviews, case audits, and performance improvement initiatives.
• Assists in development of business plans and growth strategies for CCT services.
• Serves as clinical and operational resource during high-acuity or complex transports as needed.
• Collaborates with leadership to align CCT program with broader EMS infrastructure and financial objectives.

Common Expectations:

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Participates in projects, details, or assignments as assigned by leadership.