Manager, CRM Applications

Manager, CRM Applications

Manage development and administration of Salesforce CRM platform with leading technology and industry best practices within cloud and internal server environments. Build and maintain multi-system integrations through various APIs to ERP, proprietary solutions, and SaaS applications. Manage both internal and third party administrative and development teams, as well as offshore resources. Secure and Negotiate contracts for software solutions.

Work within a standards-based collaborative team environment and contribute to the maintenance and monitoring of technical environments. The incumbent is expected to take every opportunity to advance skill sets in areas that are critical to the organization.

What you'll be doing:

• Provide thought leadership and design input towards Curvature's current and future application landscape.
• Manage Vendors, secure the proper solutions needed to advance Curvature goals. Negotiate renewals and contracts with solution providers.
• Maintain Salesforce instances and daily operations, architecture, and development
• Development, implementation, and maintenance of Salesforce.com application and integration server environments
• Ensure application components are configured and tuned according to application and business requirements
• Troubleshoot as needed by analyzing code and configurations to production environments
• Developing and maintaining system capacity strategies and plans
• Integrate company data, applications, and processes in new business expansion, acquisition, or merger
• Liaise with business analysts and developers, third party application consultants, and Curvature business units to develop and maintain as the business requires
• Liaise with Curvature business units to complete testing of application development and implementation
• Assist with developing application best practices for cross-departmental (Sales, Lead Generation, Quoting, Service Delivery, Finance, Business Development, Channel Program, Partner Management, and Marketing) use within Salesforce
• Maintain Help Desk ticketing system request queue. Maintaining SLAs with internal customers.
• Ensure process and procedure documentations are up to date

What we are looking for:

• Advanced Administration of Salesforce.com platform including Sales Cloud, CPQ, and Service Cloud
• Required Salesforce Certifications
• Certification: Salesforce Administrator
• Certification: Salesforce Advanced Administrator
• Certification: Salesforce Platform App Builder
• 5+ years working experience with Database management
• Familiarity of programming and application languages: APEX, Visual Force, SOQL, SQL
• Intermediate knowledge of API languages: REST, SOAP

Bonus Points:

• 10+ years experience with Cloud and SaaS best practices
• Salesforce Third Party Plugin and AppExchange experience: Pardot, Discover Org/Zoom Info, Composer, etc.
• Experience with Tools: Copado, Demandtools, Eclipse IDE, Visual Studio Code development environment, Salesforce APEX Dataloader
• Experience with Salesforce Service Cloud, CPQ, B2B Account Engagement, Pardot, Chatter and Einstein AI
• Advanced Salesforce Reports and Dashboard creation and usage
• Understanding of Sales Operations processes and procedures
• Experience in cross-departmental and cross-functional projects
• Knowledge of MDM solutions, enrichment functionalities, and API use
• Intermediate experience with ITIL framework and Agile methodology
• Familiarity with Partner Relationship Management (PRM) platforms and integrations
• Familiarity with best practices in Lead/Quote to Cash Cycle

Education/Experience:

• Bachelor's degree preferred
• 10+ years working experience with Application Development Management
• 5+ years working experience with Salesforce architecture and solution design
• 5+ years working experience with Middleware and ETL development/administration

Travel:

• 10%