Analysis Skills, Communication Skills, Consumer Protection, Continuous Improvement, Corporate Compliance, Corrective Action, Credit and Collections, Customer Support/Service, Documentation, Establish Priorities, Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Leadership, Legal, Maintain Compliance, Microsoft Office, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Process Improvement, Regulations, Regulatory Compliance, Regulatory Requirements, Risk, Root Cause Analysis, Standards of Care, Team Player, Trend Analysis, Writing Skills