Manager, Customer Solutions

Manager, Customer Solutions - Green Bay, Wisconsin, United States - 193006 - Koch

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Manager, Customer Solutions

Location(s)

Green Bay, Wisconsin

Company

Georgia-Pacific

Career Field

Supply Chain

Job Number

193006

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Your Job

Georgia-Pacific is seeking a contribution-motivated Manager, Customer Solutions to support our GP PRO Consumer Business. We are looking for a leader who thrives on developing each team member's unique talents, solving complex customer and supply chain challenges, and leveraging data, technology, and cross-functional collaboration to create measurable, long-term business value. The ideal candidate is energized by empowering others, improving service, and advancing their career in a principle-based, values-driven organization.

The Customer Solutions, Supply Chain Manager role creates value by leading Customer Solutions Specialists, building trusted customer relationships, and partnering across Production Planning, Deployment Planning, Customer Supply Chain, Transportation, and Warehousing. This leader will guide the team in solving customer and supply chain challenges, improving service, and developing scalable solutions that support long-term customer satisfaction and profitable business results.

Why this role matters: As Manager, Customer Solutions, you will play a visible role in strengthening customer experience and developing a high-performing, contribution-motivated team. You will create an environment where team members can grow, adapt, and innovate-especially as technology and GenAI rapidly evolve. By fostering principle-based decision making, supporting effective change management, and encouraging experimentation, you will help the team navigate uncertainty and position the business for long-term success and value creation.

Location: This is a hybrid role (4 days remote, 1 in office) based out of our Georgia Pacific office in Green Bay, WI and will entail occasional travel throughout the year.

Our Team

GP Professional is a leading provider of hygienic dispensing systems, towels, tissues, soaps, air fresheners, wipers, cups, cutlery and napkins. We provide a range of products featuring well-known product brands such as Compact, SofPull, Brawny Industrial, Dixie, EnMotion and SmartStock to various market segments. For more information about GP Professional, please visit: www.gppro.com.

The ideal candidate is a people-centered leader who balances customer needs, operational realities, and business economics to create long-term value. They thrive in ambiguity, influence effectively across functions, and use data and economic thinking to guide principled decisions. This leader sets clear expectations, provides honest coaching, holds themselves and others accountable, and is passionate about helping employees grow and maximize their contributions.

What You Will Do

• Lead the order-to-cash and logistics flow by partnering with customers and cross-functional teams to deliver service solutions that profitably meet customer goals and strengthen long-term business results.
• Provide proactive, principle-based leadership by setting clear priorities, removing barriers, empowering employees, and developing each team member's unique talents and contributions.
• Use analytics, business insights, economic thinking, and marginal analysis to identify performance gaps, recommend improvements, and make decisions that enhance service, stewardship, and profitability.
• Champion technology, automation, GenAI, and data visualization to simplify work, accelerate decision-making, and create scalable, innovative solutions for the team and business.
• Drive continuous improvement by challenging current processes, eliminating waste, and fostering experimentation and transformation across customer solutions, operations, and supply chain.
• Build trusted relationships with customers, employees, and partners by communicating openly, collaborating effectively, and seeking mutually beneficial outcomes.
• Clarify responsibilities, decision rights, and accountability for yourself and your team to advance a Principle-Based Management culture.
• Adjust and evolve team metrics to provide actionable insights and ensure the team is measuring what matters most to customers and the business.
• Foster a culture of teamwork, curiosity, and ongoing learning to help the team adapt to change, embrace uncertainty, and continually improve outcomes.

Who You Are (Basic Qualifications)

• 3+ years' experience in a supply chain, logistics, project management, customer-facing OR leadership role
• Experience utilizing Microsoft 365 tools, including Microsoft Copilot and other generative AI capabilities used to improve productivity, communication, analysis, and decision-making

What Will Put You Ahead

• Experience managing direct reports
• College Degree in a Business or Supply Chain field
• (Two) 2 or more years of experience with a Consumer Products Company
• Experience with SAP
• Experience with order management processes
• Experience with supply chain processes
• Cross-functional project management experience
• Experience using Microsoft PowerPoint to develop presentations

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf

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