Manager, Cybersecurity Operations & Engineering (32694)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a senior contributor on all projects.
• Work independently while understanding the necessity for communicating and coordinating team efforts with departments and organizations.

Position purpose

Manager, Cybersecurity Engineering, will provide leadership and serve as the subject matter expert (SME) on Cybersecurity baselines and configurations across the GIA enterprise. This role will lead assigned projects and provide technical support and administration of Enterprise-class network, cyber security baseline, and telecommunication services. The Manager, Cyber Security Engineering will ensure documentation and processes are in place to support and deliver networking services.

Responsibilities/Duties/Functions/Tasks:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop recommendations concerning infrastructure management to assess near- and long-term cyber security capacity needs and justify resource requirements (people and/or technology) to support it.
• Lead technical planning, verification, evaluation, and analysis of critical program information, cost, and risk.
• Provide direct leadership & mentorship to the Cyber Security Team, executing on tactical milestones, ensuring success for both portfolio mergers & acquisitions along with technical migrations for the enterprise.
• Participate in planning and implementation of current and future security domains including those which may introduce new service areas (e.g. Cloud Computing, DevSecOps, threat intel/hunting, EDR, etc).
• Support capture efforts and future capabilities to stay ahead of emerging threats.
• Engaging with customers and auditors to address technical concerns and resolve issues.
• Develop and coordinate test strategies, plans, procedures, and reports across programs to ensure thorough validation and success.
• Monitor ITSM tickets and ensure timely response and resolutions within SLAs
• Work in partnership with the Networking and IT Infrastructure teams to address risks and maintain secure configurations.
• Conduct monthly, quarterly, and yearly audits of cybersecurity baselines as required.
• Develop & maintain hardening standards for all operating systems employed by the enterprise
• Work closely with management and team to gather input, diagnose root causes, and resolve problems
• Document processes to standardize end user experience.
• Proactively communicate with management throughout the problem resolution process.
• Interface with leadership, engineers, and vendor technical support resources.
• Assist in developing & maintaining a disaster recovery plan, assist in testing plan and update documentation as needed
• Recommend and justify any upgrades to infrastructure and systems
• Build, implement and document new locations according to industry best practices and established compliance policies.
• Participate in on-going certification and training opportunities.
• Conduct Training of junior team members & subordinates
• Leads and participates in collaboration with other teams to implement projects throughout the organization.
• Continuous growth and exploration of new technologies to enhance control compliance and security capabilities.
• Perform other duties as assigned

Qualifications

Education:

• Diploma from college or vocational school; or equivalence of education and work experience (STEM degree preferred)
• Desired Certifications (One or more of the following):
• CISSP
• CISM
• CCSP
• Security+
• GSLC
• CASP+
• CRISC

Experience: Ten (10) + years providing advanced networking hardware and software technical support.

Additional Qualifications:

• Excellent people skills
• Experience supporting networking, security, virtualization, systems administration, storage software and hardware products
• Experience supporting or troubleshooting in an IT environment (sever, application, or infrastructure).
• Experience with cloud computing platforms (e.g. AWS, Azure, GCP)
• Experience using an implementing industry standard EDR/MSSP platforms (e.g. CrowdStrike/Falcon Complete, Sentinal One, Trellix, Cloudflare, Mimecast)
• Proven ability to diagnose, resolve, and document technical support issues.
• Strong written and verbal communications skills.
• Positive, customer-centric approach.
• Working experience in systems administration, cyber security and/or internal IT support.
• Ability to travel to office locations (10%).
• Must have valid driver's license and auto insurance; own transportation.

Performance Requirements:

• Self-managed or need little supervision
• Persistence in staying on task to solve technical problems
• Flexibility and initiative
• Accountability for own schedule and reporting on activities
• Conceptual thinking

Equipment Operated: This role routinely uses standard office equipment such as computers, phones, and fax machines.

Work Environment: This job operates in professional office environments.

Physical Requirements: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Qualifications

Education:

• Diploma from college or vocational school; or equivalence of education and work experience
• Pursuit of certification at the systems administration level from the following:
• Microsoft
• Vmware

Experience: Four (4) + years providing hardware and software technical support.; supervisory experience required.

Additional Qualifications:

• Excellent people skills
• Experience with security, virtualization, storage software and hardware products.
• Experience supporting or troubleshooting in an IT environment (sever, application, or infrastructure).
• Solid understanding of Windows Server Products, Unix, and Linux operating systems.
• Proven ability to diagnose, resolve, and document technical support issues.
• Strong written and verbal communications skills.
• Positive, customer-centric approach.
• Working experience in systems administration or internal IT support.
• Ability to travel to office locations.
• Must have valid driver's license and auto insurance; own transportation.

Performance Requirements:

• Self-managed or need little supervision
• Persistence in staying on task to solve technical problems
• Flexibility and initiative
• Accountability for own schedule and reporting on activities