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Manager, Data Center Operations Training

CyrusOne

Ashburn, VA

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JOB DETAILS
SKILLS
Analysis Skills, Cloud Computing, Collocation, Communication Skills, Continuous Improvement, Cost Analysis, Customer Satisfaction, Customer Service Operations, Digital Art, Fortune 1000 Customers, Hybrid Cloud, Leading Edge Technology, Network Operations Center, Performance Metrics, Process Improvement, Productivity Management, Project/Program Management, Return on Investment (ROI), Risk Analysis, Risk Management, Service Delivery, Set Goals, Sustainability, Team Player, Time Management, Training Program, Training/Teaching
LOCATION
Ashburn, VA
POSTED
Today
CyrusOne seeks a passionate, innovative, results-oriented Manager, Data Center Operations Training to define and drive the operational training and enablement strategy at scale. We provide training products and learning solutions that enable our talented customer support and operational staff to deliver services at CyrusOne data centers.


What You Will Do:


+ Develop and deliver a successful and effective global training strategy

+ Innovate on behalf of learners and organizational stakeholders, define the customer outcomes and learning impact that we measure, and ensure site staff have the resources and knowledge to deliver in their role. You will do this by creating solutions that team members want to adopt, share, and improve

+ Work to deeply understand the learner’s experience. You will own the delivery mechanism (inputs, tools, adoption, inspection, outputs, and continuous improvements) while allowing for site-specific design variation.

+ Contribute to the design and build of the global training roadmap, work collaboratively with partner teams to set expectations and KPIs, and participate in goal setting across the organization by defining performance-based outcomes for learners

+ Drive a continuous improvement roadmap and act as a change agent in the organization.

+ Take large, complex problems and break them down into manageable pieces, then ensure timely delivery of learning solutions

+ Assess costs, benefits and ROI; identify and mitigate risks; anticipate and make trade-offs, and balance business needs with technical constraints


What We Are Looking For:


+ Experience managing training programs for an operational/engineering organization or in a learning role in a large, multi-national, preferably tech company

+ Effective communication skills

+ Strong record of delivering results timely and effectively

+ Broad technical skills, site operations experience, and a deep analytical background

+ Strong judgment and a demonstrated ability to influence without explicit authority are key to success


Why JoinUs?:


+ Bepart of the rapidly growingdata centerindustry powering the world’s digital infrastructure

+ Collaborative environment focused oncommitment, accountability, respect andexcellence 

+ Comprehensive health, dental, and vision insurance plans, life and disability insurance,access to mental health resources and employee assistance program

+ Competitive pay, performance bonus,401(k) retirement plan with company match

+ Generous paid time off and holidays


#li-onsite #li-AD1


CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.


CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.


Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!


CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .


CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.


If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.


CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.


CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.


CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .


All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.


The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)


CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.


As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)

About the Company

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CyrusOne

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