Position Overview
The Restaurant Manager is responsible for overseeing daily operations, driving service excellence, and fostering a positive, professional work environment. This role balances guest relations, team leadership, and financial accountability, while upholding Ottava Via’s brand standards.
Responsibilities
- Supervise and coordinate daily front-of-house operations (lunch and dinner service)
- Lead, train, schedule, and mentor FOH staff (servers, hosts, bartenders, bussers)
- Ensure service quality, timing, and consistency across all shifts
- Manage reservations, seating flow, and guest communications
- Collaborate with kitchen leadership on menu changes, specials, and timing
- Handle guest feedback and implement service recovery strategies
- Monitor and control budgets, labor, and cost of goods; maintain P&L targets
- Oversee inventory, ordering, and vendor relations
- Ensure compliance with food safety, sanitation, and liquor laws
- Support marketing and promotions in partnership with ownership
- Create and maintain a strong, positive team culture
Requirements
- 3–5+ years of restaurant management or supervisory experience (upscale casual, fine dining, or Italian preferred)
- Proven ability to lead and motivate teams of 20–50 staff
- Strong background in guest service, conflict resolution, and staff training
- Experience with budgets, P&L management, inventory, and scheduling
- Excellent communication, organizational, and multitasking skills
- ServSafe (or equivalent) certification required; alcohol service certification preferred
- Bachelor’s degree in Hospitality Management, Business, or related field a plus, but not required
Skills & Qualities
- Hands-on leadership and coaching mindset
- Financial acumen and attention to detail
- High emotional intelligence and calm under pressure
- Ability to balance guest satisfaction with business profitability
- Comfortable with POS, reservation, and restaurant management systems
- Alignment with Ottava Via’s mission of rustic Italian hospitality
Compensation & Benefits
- Competitive salary, commensurate with experience
- Performance-based bonuses
- Dining discounts and perks
- Opportunities for growth and professional development
How to Apply
Submit your resume and a brief cover letter describing why you’d be a strong fit for Ottava Via’s leadership team.
Work schedule
- 8 hour shift
- 10 hour shift
- 12 hour shift
- Monday to Friday
- Weekend availability
- Holidays
- Day shift
- Overtime
- Night shift
- Other
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Employee discount
- Paid training
- Other