JOB SUMMARY:
The Global Product team is focused on driving product strategies to evolve and enhance the Guest & Team Member experience across Universal Destinations & Experiences. As a Manager, Digital Product Owner, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation. The specific focus for this role will be product management for the onsite Guest and Team Member experience, Mobile, Web or Enterprise Applications.
MAJOR RESPONSIBILITIES:
Product Definition
- Partner with the UXUI team to establish experience interactions and designs based on high level
feature requirements.
- Drive detailed product Feature definition, including functional and non-functional requirements.
- Support product implementation across the Global sites, capturing global and local site specific
functional requirements in partnership with stakeholders.
Product Delivery
- Facilitate product backlog grooming with Systems Integrators and or Delivery scrum teams.
- Define and document product user stories to enable technical design, development, and testing.
- Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, andretrospectives.
Product Implementation and Support
- Perform product validation throughout the development cycle, to ensure alignment with
functional requirements.
- Maintain close partnership with Business Transformation to ensure that product functionality
aligns with Operational and Business capabilities.
- Represent and support the product as the ongoing subject matter expert.
- Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning.
Product Planning
- Establish the product roadmap and coordinate with key partners to manage product delivery and
implementation timelines.
- Partner with other Digital Product Managers to ensure product dependencies and integration
points are considered during roadmap and release planning.
- Establish product backlog priorities for release and sprint planning, considering new capabilities,
minor enhancements, and defect fixes.
Product Strategy
- Proactively evaluate Team Member and Guest experience strengths and pain points from all
perspectives, to identify opportunities for new and/or improved experience delivery capabilities.
- Develop and frame up product recommendations with associated cost, value and experience
analysis, to gain approval and funding for development.
- Collaborate and liaise with key business partners to establish product goals and objectives.
- Ensure product alignment with the holistic experience transformation vision.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
EDUCATION:
- Bachelor's degree required - Business, Technology, Digital Marketing, Operations or Industrial Engineering
preferred; Master's degree preferred.
EXPERIENCE:
- 7+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial
Engineering, Technology, Operations or related fields.
- Experience as primary business SME or product owner of Maximo, Invotech, Intelex preferred, or other relevant Asset
and operational Enterprise applications
- Managing the digital experience for a consumer website and/or mobile app and/or enterprise app
- Experience with large scale transformation initiatives.
- Demonstrated ability to define and execute strategic initiatives.
- Working in an agile technology delivery program.
- Defining a customer journey and product roadmap.
- Product backlog management, including Feature definition, requirements, prioritization, and sprint planning.
- Close partnership with a Technology Delivery team.
- Stakeholder engagement and relationship building.
- Executive communication, with the ability to influence decision making.
- Excellent analytical, written, and oral communication skills, and be able to explain complex concepts both concisely and simply.
- ; or equivalent combination of education and experience.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2026 Universal Studios. All rights reserved. EOE