Manager, Digital Spaces

Title: Manager, Digital Spaces

Employee Classification: Manager Digital Spaces

Campus: University of North Texas - Dallas

Division: DAL-Operations

SubDivision-Department: DAL-Chief Operating Officer

Department: DAL-Office of Information Tech-530003

Job Location: Dallas

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The Office of Information Technology (OIT) at the University of North Texas at Dallas is dedicated to delivering innovative, reliable, and customer-focused technology services that empower students, faculty, and staff. As a strategic partner in advancing the university’s mission, OIT supports a wide range of academic and administrative functions through robust infrastructure, responsive support services, and forward-thinking solutions. The department fosters a collaborative and inclusive environment, emphasizing service excellence, continuous improvement, and the effective use of technology to enhance the UNT Dallas experience.

Position Overview

The Manager, Digital Spaces, oversees the installation, testing, maintenance, and repair of audio/visual technology and related hardware/software at the UNT Dallas main campus. This role requires specialized knowledge, critical thinking, and collaboration with senior management to address diverse requests and complex challenges. Responsibilities include scheduling and coordinating audiovisual support for campus events, with occasional duties outside normal hours.

Minimum Qualifications

Bachelor's degree and four (4) years audio, video or interactive media production experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

• Verbal communication, interpersonal, and customer service skills.
• Experience prioritizing various technical needs.
• Good analytical and problem-solving skills.
• Understanding of proper equipment maintenance practices.
• Knowledge of principles of audio, video, and interactive media production.
• Knowledge of audio and video recording and editing techniques.
• Experience with macOS using audio and video production software.
• Ability to work with both audio and visual media format.
• Ability to diagnose and troubleshoot problems in equipment or software.
• Knowledge of copyright law and its applications to A/V materials.
• Knowledge of safety and security precautions appropriate to work performed.
• Ability to write technical documents, processes, procedures, and support materials.
• Ability to work under pressure, multitask, and prioritize tasks in a fast-paced environment.
• Experience with vendor management, ordering, receiving, coordinating schedule and installation of technology.
• Willingness to continuously learn and adapt to new technologies and threats.
• Ability to work independently as well as part of a team.

Preferred Qualifications

• Relevant coursework in audio engineering, networking, communications, and visual media.
• Experience with audiovisual technology (i.e., Crestron, QSys, SQ5, Allen & Heath, Dante protocols or other relevant technology).
• Willingness to obtain additional certifications and training as required by the organization.

Job Duties

• Oversees classroom and conference room technology assets, including budgeting, purchasing, repairs, upgrades, and disposal.
• Maintains a schedule and coordinates setup and support for requested A/V events and activities.
• Maintains up-to-date industry knowledge to evaluate and recommend various brands, make, and types of AV equipment, ensuring informed decisions in budgeting and selecting AV technology for university use.
• Effectively manages support tickets and projects within ServiceNow. 
• Manages, trains, schedules, and evaluates all A/V technicians and student staff.
• Designs audio/visual systems, oversees quality control, and prioritizes projects, infrastructure planning/development and short/long-term planning.
• Continually upskills knowledge of AV media technology advances and attends meetings on instructional hardware and software.
• Perform other duties as may be assigned by supervisor and/or Director. 

Physical Requirements

• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pounds.
• Moving self in various positions to perform tasks in tight and confined spaces.
• Sedentary work that primarily involves sitting/standing.
• Moving about to accomplish tasks or moving from one worksite to another.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday - Friday, 8:00am - 5:00pm, occasional weekend support for campus events may be required.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.