Manager, Discovery Shop

• Reporting to a Field Director, the Manager, Discovery Shop (1) is responsible for leading and coordinating the daily operations of a retail resale (thrift) store with revenues up to $500,000. This role involves effectively managing a small employed staff (0-2) and a large group of volunteers (30+) to drive sales performance, surpass revenue goals, maintain high operational standards, and deliver an exceptional customer experience. The manager serves as the primary point of contact for donors and volunteers, sources donations, manages inventory and supply procurement, schedules staff and volunteer shifts, and provides comprehensive training to new team members.  This position requires a strategic mindset and a hands-on approach to achieving sales targets, managing expenditures, and ensuring adherence to budgetary guidelines.

ESSENTIAL FUNCTIONS:

• Provide leadership and operational oversight for all aspects of daily store functions, including donation acquisition and processing, sales floor merchandising, and layout optimization. Ensure consistent execution of operational best practices across departments to maximize productivity, customer satisfaction, and overall store performance. 30%
• Recruit, onboard, manage, develop and retain a diverse and engaged employed staff and volunteer workforce to ensure seamless store operations.  Coordinate shift calendars while leading recognition initiatives to boost team member and volunteer engagement and long-term retention. Facilitate comprehensive onboarding and training programs to ensure team members and volunteers are trained and aligned with organizational goals. 20%
• Lead the development and execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals. 20%
• Elevate the overall customer experience and champion Discovery Shop operational best practices.  Consistently deliver exceptional service to both customers and donors, serving as a role model for staff and volunteers.  15%
• Partner with marketing to create email, SMS, engaging social media content, and other campaigns to raise the store profile, drive sales, support the organization initiatives. Effectively communicate the mission of the American Cancer Society to customers and donors, while providing clear information about its toll-free helpline and the direct services available to the community. 10%
• Cultivate strategic relationships within the community to increase donations and elevate the visibility and reputation of the Discovery Shop brand.  5%

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: Bachelor's Degree
• Years of experience: 4 years prior retail management experience. Prior experience in a resale or specialty store environment a plus.
• Driver’s License Requirement(s): Valid driver’s license required.
• Vaccine Requirement(s): As required by government agencies for those working with the public

KNOWLEDGE, SKILLS, AND ABILITY:

• Experience leading staff and/or volunteers
• Excellent communication and customer service skills. 
• Strong leadership, communication, and organizational skills.
• Ability to multitask in a fast-paced retail environment.
• Microsoft Office Suite operational ability (Word, Teams, Excel, Outlook)
• Ability to learn and utilize retail software such as Point of Sale and reporting tools.

TRAVEL REQUIREMENTS:

• Occasional, infrequent travel for store visits, team or regional meetings, and local donation pick-up as appropriate.

PHYSICAL REQUIREMENTS:

• Frequent walking and standing and occasional sitting.
• Often bend, lift and move up to 25 pounds.
• Specific vision abilities required by the job include close vision, color vision, peripheral vision, depth perception, and the ability to focus.  
• Use of hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; bend; talk or hear.
• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
• The noise level in the work environment is usually moderate.