Manager, Domestic Transportation

Overview

The Manager, Domestic Transportation leads the strategy, planning, execution, and continuous improvement of the Companys domestic transportation network. This role is responsible for transportation performance across distribution centers, hubs, stores, and customers, ensuring service, cost, capacity, and operational objectives are achieved. The Manager provides leadership for transportation associates, develops transportation strategies, manages carrier relationships, and partners cross-functionally to drive operational excellence and business growth.

Success in this role is measured through on-time delivery, transportation cost management, trailer utilization, carrier performance, load efficiency, reverse-logistics execution, forecast accuracy, team development, and achievement of departmental goals.

Essential Duties and Responsibilities

• Lead the daily execution and overall performance of domestic transportation operations, ensuring efficient movement of inventory throughout the network.
• Establish and manage transportation schedules, capacity plans, and load-planning activities to support service and cost objectives.
• Partner with distribution centers, hubs, stores, and transportation providers to ensure on-time delivery performance and effective capacity utilization.
• Develop transportation forecasts and analyze operational performance to identify trends, risks, and improvement opportunities.
• Lead reverse-logistics activities, ensuring timely and compliant return processing across hubs and distribution centers.
• Manage transportation requirements for store transfers, new-store openings, and special projects.
• Lead carrier sourcing, contract negotiations, onboarding, performance management, and relationship development.
• Ensure transportation costs are controlled through invoice auditing, rate compliance, and network optimization initiatives.
• Support transportation systems and technology enhancements by defining business requirements and driving user adoption.
• Develop and maintain transportation KPIs, dashboards, and reporting to support decision-making and performance management.
• Lead continuous improvement initiatives that enhance service, efficiency, scalability, and financial performance.
• Serve as the primary escalation point for transportation issues and drive timely resolution of operational challenges.
• Ensure compliance with company policies, transportation regulations, contractual obligations, and safety standards.
• Lead, coach, and develop direct reports through performance management, training, succession planning, and career development.
• Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
• Manage staffing, workload allocation, onboarding, and employee development to support current and future business needs.
• Build strong cross-functional partnerships and serve as a transportation subject matter expert for the organization.
• Perform other duties and special projects as assigned

Competencies

• Leadership and team development
• Strategic thinking and business acumen
• Transportation and logistics expertise
• Financial and analytical acumen
• Data-driven decision making
• Continuous improvement mindset
• Change leadership and adaptability
• Effective communication and influence
• Cross-functional collaboration
• Customer focus and service orientation
• Accountability and results orientation
• Problem-solving and decision-making skills

Education, Experience and Other Qualifications:

• Bachelor's degree in supply chain management, Logistics, Business, or a related field.
• Five or more years of experience managing domestic transportation operations, including truckload, LTL, parcel, and linehaul transportation.
• Two or more years of leadership experience with responsibility for coaching, developing, and managing employees.
• Experience with transportation management systems (TMS) and advanced Microsoft Excel skills.
• Demonstrated success managing transportation performance, carrier relationships, forecasting, and continuous improvement initiatives.
• Proven ability to build high-performing teams, drive accountability, and lead organizational changes.

The associate in this role must be able to perform the essential duties and responsibilities described above, with or without reasonable accommodation. The associate may also be assigned other duties consistent with business needs. This position description is not an exhaustive statement of all essential functions, responsibilities, or requirements.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI Code of Conduct

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.