Manager, Ecommerce Business Systems

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About the Job:

The eCommerce Systems Architect is a hands-on leader responsible for overseeing Pacsun's Salesforce Commerce Cloud platform, mobile app, and the broader eCommerce technology ecosystem, including system integrations. This role works closely with business and IT teams to maximize the value of these technologies, ensuring optimal performance, scalability, and an exceptional customer experience.

Accountable from planning through launch and ongoing optimization, the Architect drives initiatives that enhance customer engagement, fuel sales growth, and streamline operations. This includes delivering innovative, efficient solutions that elevate the online customer journey and support Pacsun's strategic business goals.

Success in this role requires strong technical expertise, strategic thinking, and close collaboration with cross-functional partners\u2014including business leaders, IT, and external vendors\u2014to ensure projects are delivered on time, within budget, and to the highest standards. The ideal candidate is forward-looking, results-oriented, and passionate about leveraging technology to accelerate Pacsun's digital transformation.

A day in the life, what you'll be doing:

• Enhance and support Pacsun's e\u2011commerce platform and mobile app \u2013 Design, implement and customize Salesforce Commerce Cloud (SFCC) solutions\u2014including item catalogs, promotions, price books and product data\u2014while ensuring that new features reflect Pacsun's brand experience.
• End\u2011to\u2011end project execution \u2013 Manage e\u2011commerce projects from concept through launch: gather requirements, translate them into technical use cases, oversee development and configuration, conduct rigorous QA, manage deployments and provide post\u2011live support.
• Integrate with enterprise systems \u2013 Build and maintain integrations between SFCC and ERP, order\u2011management, CRM, payment gateways and other third\u2011party platforms. Manage API connections, map data fields and monitor data flows to ensure reliable commerce operations.
• Operational oversight and system management \u2013 Monitor system performance metrics and logs; manage instance states via Control Center (start/stop/restart, usage and audit logs); run regular health checks; and manage certificates and multi\u2011factor authentication to uphold security.
• Troubleshooting and continuous improvement \u2013 Investigate and resolve system issues, analyze root causes, debug code and implement fixes. Identify performance gaps or process bottlenecks and develop technical solutions to enhance scalability and reliability.
• Customer\u2011experience optimization \u2013 Use analytics, A/B testing and customer\u2011behaviour insights to monitor the end\u2011to\u2011end customer journey (navigation, search, product pages, checkout and mobile app flows) and implement improvements that drive conversion and revenue.
• Release management and sprint execution \u2013 Plan and manage sprint releases and platform updates. Execute configuration changes, code deployments and data replication, perform unit and user\u2011acceptance testing, and ensure stability and rapid response to business needs.
• Cross\u2011functional collaboration \u2013 Work closely with merchandising, marketing, operations, IT, finance and customer\u2011experience teams to translate business requirements into technical solutions. Manage competing priorities and communicate technical concepts to non\u2011technical stakeholders.
• Mentorship and leadership \u2013 Provide hands\u2011on technical leadership and mentorship to developers and analysts. Share expertise in SFCC architecture and best practices, review code and configurations, and encourage continuous skill development.

What it takes to Join:

• Over 6 years of demonstrated hands-on expertise in large-scale retail eCommerce and digital technology. Sr. architect-level proficiency in Salesforce Commerce Cloud, mobile applications, and related technologies and platforms. Deep understanding of eCommerce systems architecture, with a strategic focus on driving sustained growth and success.
• Proven ability to excel in fast-growing, dynamic business environments with competing priorities, with a positive, solution-oriented mindset combined with strong leadership and team motivation skills.
• Proven track record of managing multiple concurrent projects while maintaining schedules and controlling budgets.
• Excellent team builder and team leader.
• Strong knowledge of information security standards, PCI compliance, and relevant regulatory requirements.
• Expertise in optimizing eCommerce platform performance, A/B testing, and ensuring scalability and readiness for peak seasons.
• Experience with modern software delivery methodologies, including DevOps, Agile/Scrum, integration, and automated functional and performance testing.
• Strong command of project governance best practices, including sequencing recommendations and status reporting; proficient with Jira, Atlassian Suite, or similar project management tools.
• Excellent analytical and problem-solving skills.

Developing the Community/ Leadership Qualities:

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Salary Range: $132,242 - $150,000

Pac Perks:

• Dog friendly office environment
• On-site Cafe
• On-site Gym
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores
• Competitive long term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.