Manager, Enterprise Application Services

Manager, Enterprise Application Services

Salary

$150,504.00 Annually

Location

Virtual/Remote/Online

Job Type

Full-time, Annual

Job Number

07325

• DIVISION*

Information Technology Services

• DEPARTMENT*

Enterprise Solutions: Enterprise Application Solutions

Opening Date

08/17/2026

FLSA

Exempt

• Description
• Benefits
• Questions

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Position Description

The Manager of Enterprise Application Services provides leadership for the delivery, administration, and continuous improvement of assigned enterprise applications that support college business operations. This position leads the Low-Code Solutions Developer job family, overseeing the designing, building, deployment, and support of forms, workflows, and automations that streamline business processes across the college. Working with academic and administrative units across the college, this position performs business analysis to evaluate operational needs, translate requirements into technical solutions, and recommend improvements that increase efficiency, service quality, and compliance.

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Supervises, leads, mentors, coaches, and evaluates assigned staff, including the Low-Code Solutions Developer job family, and supports their professional development across career levels
• Communicates and delegates work assignments based on priorities established by the department
• Responsible for scheduling staff to ensure appropriate coverage during normal business hours and on-call support as required by the department
• Oversees the design, development, deployment, and ongoing maintenance of forms, workflows, and automations that support college business processes
• Directs the administration and development of the colleges e-signature solutions and platforms, including configuration, templates, integrations,

permissions, and end-user support

• Directs the administration of the colleges Service Management System (SMS) and, in collaboration with the IT Service Desk, develops forms, workflows, business solutions, integrations, permissions, and end-user support processes

Performs business analysis to evaluate operational needs across academic and administrative units, facilitates stakeholder engagement, gathers and validates requirements, evaluates existing processes, and translates business needs into technical solutions

Establishes and enforces standards for governance, security, documentation, change control, and supportability across assigned platforms and solutions

Monitors compliance with department Service Level Agreement (SLA) standards and follows up with assigned personnel to ensure timely resolution

Reviews manual processes across the college and identifies automation opportunities to improve efficiency, accuracy, and compliance

Coordinates with other ITS managers and system administrators on installation, upgrades, integration, connectivity, and maintenance of enterprise applications

Responds to emergency situations as needed, during and after normal business hours, to identify, assess, and mitigate critical operational issues

Communicates and fosters professional relationships with faculty, staff, students, or other groups across the college

Qualifications

Knowledge, Skills, and Abilities:

Knowledge of enterprise application administration and the delivery of forms, workflows, and automations that support business operations

Knowledge of low-code platform capabilities, solution lifecycle practices, and integration patterns

Knowledge of e-signature solutions, platform administration, and digital business process design

Knowledge of business analysis methods, gathering requirements, process evaluation, and translation of business needs into technical solutions

Knowledge of IT governance, security, compliance, change management, and documentation standards

Leadership, coaching, mentoring, communication, and stakeholder engagement skills

Ability to translate complex business needs into scalable, secure, and maintainable technical solutions

Project coordination, prioritization, delegation, and continuous improvement skills

Ability to work collaboratively with academic, administrative, and technical stakeholders at all organizational levels

Minimum Requirements

Bachelor's degree in Computer Science, Information Systems, Business, or a related field and four years of experience including enterprise application administration, business systems, or solution delivery; or

Associates degree in Computer Science, Information Systems, Business, or a related field and seven years of experience including enterprise application administration, business systems, or solution delivery; or

An equivalent combination of education in an IT related discipline and relevant work experience

One year of previous supervisory experience OR one year of experience leading IT projects with responsibility for scope, schedule, and stakeholder coordination

Preferences

Bachelors degree in Computer Science, Information Systems, Business, or a related field

Experience developing solutions on low-code platforms

Experience administering and developing e-signature solutions or platforms

Experience performing business analysis, process improvement, or requirements engineering

Experience in higher education or public sector environments

Relevant industry certifications in application administration, business analysis, project management, or low-code platforms

#IDHP

As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employees professional growth.

Benefits at a Glance

Wake Technical Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our annual employees. Click here for more information.

• State Health Plan
• Health Care and Dependent Care Flexible Spending Accounts
• Health Care Exchange Notice
• Dental Insurance
• Vision Insurance
• Additional Supplemental Insurances
• Disability Plan
• NC Retirement Plan
• Leave (Vacation, Sick, FMLA, Civil and Military, Community Service, Education, and Voluntary Shared)
• Paid Holidays
• Prior State Service Verification
• Supplemental Retirement Plan
• Employee Assistance Program
• Education Benefits
• College Savings Program
• State Employees Credit Union
• State Employees Association of NC (SEANC)
• Employee Discount Program
• Identity Theft Insurance

For further information, please contact 919-866-7890.

Please note: Most temporary (part-time or full-time) employees do not earn benefits.

01

Please describe your experience leading teams and/or enterprise-wide projects. Include the size and composition of the team(s), your leadership responsibilities, and examples of significant outcomes achieved.

02

Please describe your experience designing, developing, and deploying solutions on low-code platforms. Include the platforms used, complexity of solutions, and examples of business problems solved.

03

Please describe your experience managing the full lifecycle of enterprise application systems or solutions, including business analysis, requirements gathering, development, implementation, stakeholder engagement, and operational support

Required Question

Employer Wake Technical Community College

Address 9101 Fayetteville Rd.

Raleigh, North Carolina, 27603

Phone 9198665934

Website https://www.waketech.edu/