Manager, Enterprise Communications

Denny's
  • Spartanburg, South Carolina
    2 days ago

    Job Description

    Business Strategy Communications
    • Shapes how Denny's business strategy, priorities, decisions and performance are communicated across the enterprise.
    • Connects individual departmental updates to the broader direction of the company.
    • Translates complex business information into communications that clearly explain what is happening, why it matters and what comes next.
    • Helps create a consistent enterprise narrative across leadership, departmental and operational communications.
    Strategic Editorial Review and Refinement
    • Reviews and strengthens communications drafted by functional departments.
    • Refines message hierarchy, structure, tone, strategic context, timing and calls to action.
    • Identifies unclear direction, unsupported claims, missing context and potential audience concerns before communications are distributed.
    • Preserves the subject-matter intent while ensuring the final communication meets enterprise standards.
    • Maintains clear accountability: departments own their content and accuracy; this role owns strategic and editorial readiness.
    Critical Audience Communications
    • Tailors communications for Team Members, restaurant managers, above-restaurant leaders, multi-unit managers, franchisees and executive leadership.
    • Determines what each audience needs to know, how much context is required and what action should follow.
    • Ensures messages reflect the business realities and expectations of the audience receiving them.
    • Recommends the appropriate channel, sequencing and timing for priority communications.
    Strategic Briefs and Leadership Alignment
    • Develops communication briefs based on leadership direction and departmental input.
    • Defines the communication objective, audience, key messages, business context, timing, risks and required actions.
    • Surfaces areas requiring leadership alignment before communications move across the enterprise.
    • Helps leaders prepare for likely questions, concerns and operational implications.
    Executive Communications
    • Partners with the Director of Enterprise Communications to support executive messaging.
    • Drafts or refines leadership messages, scripts, presentations, memos, talking points and enterprise updates.
    • Ensures executive communications reflect the leader's voice while remaining aligned with company strategy.
    • Handles sensitive and time-critical information with sound judgment and discretion.
    Enterprise Editorial Planning
    • Maintains visibility across major enterprise communications and business milestones.
    • Identifies competing messages, unnecessary duplication, content gaps and sequencing risks.
    • Helps establish editorial priorities based on business importance and audience need.
    • Supports a disciplined enterprise communications calendar.
    Public Relations Editorial Support
    • Reviews and strengthens press releases, media pitches, statements and other external content developed by the PR team.
    • Helps ensure internal and external communications are factually consistent and strategically aligned.
    • Develops original external content when required for a communications-owned priority or time-sensitive business need.
    Denny's Made Storytelling
    • Develops and refines social and editorial content for Denny's Made, a platform that brings forward the people, stories and experiences shaped by America's Diner.
    • Ensures storytelling is human, distinctive and connected to Denny's broader brand narrative.
    • Partners with Communications, Marketing and other functional teams to identify stories with meaningful internal and external relevance.
    Cross-Functional Partnership
    • Builds strong working relationships across departments while maintaining clear editorial standards.
    • Provides direct, constructive guidance that helps functional teams strengthen their communications.
    • Works with leaders and subject-matter experts to resolve unclear, conflicting or incomplete direction.
    • Moves work forward with urgency while protecting accuracy, alignment and audience trust.
    Qualifications
    • Bachelor's degree in communications, journalism, English, business or a related field, or equivalent professional experience.
    • Five or more years of experience in corporate communications, business communications, editorial strategy, executive communications or a related discipline.
    • Exceptional writing, editing and message-development skills.
    • Dem

    Numbers & Facts

    LocationSpartanburg, South Carolina

    Skills

    • Business Strategyunmatched
    • Communication Skillsunmatched
    • Content Developmentunmatched
    • Corporate Communicationsunmatched
    • Cross-Functionalunmatched
    • Editingunmatched
    • Editorialsunmatched
    • English Languageunmatched
    • Establish Prioritiesunmatched
    • Journalismunmatched
    • Leadershipunmatched
    • Marketingunmatched
    • Operational Communicationsunmatched
    • Press Releasesunmatched
    • Public/Media/Press/Analyst Relationsunmatched
    • Restaurantunmatched
    • Scripting (Scripting Languages)unmatched
    • Storytellingunmatched

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