Budget Management, Budgeting, Business Strategy, Change Management, Channel Strategies, Coaching, Communication Skills, Continuous Improvement, Establish Priorities, Fortune 500 Customers, Leadership, Marketing, Mentoring, Microsoft Office, Operational Communications, Operational Improvement, Operational Strategy, Operations Management, Operations Processes, Organizational Culture, People Management, Performance Metrics, Presentation/Verbal Skills, Process Improvement, Project Management Professional (PMP), Project/Program Management, Resource Management, Service Level Agreement (SLA), Storytelling, Succession Planning, Talent Management, Time Management, Transformational Communications, Vendor/Supplier Management, Writing Skills
Enterprise Operations Executive Programs
Manager, Enterprise Operations Executive Programs
Facilitate ongoing feedback loops with impacted teams-collaborating closely with these key partners-to monitor adoption, address challenges, and reinforce key messages, ensuring sustained engagement throughout the change lifecycle.
Ensure the organization is equipped with the right tools, resources, and messaging to drive awareness, alignment, and behavior change.
Establish and oversee operating rhythms, processes, and governance for communications, engagement, and events.
Manage budgets, vendors, and resources with discipline.
Lead, coach, and develop a high-performing team of executive communicators and engagement professionals.
Key Responsibilities
- Responsible for defining the strategic vision, long-term objectives, service level agreements (SLAs), and key performance indicators (KPIs) for the Communications & Engagement (C&E) team
- Set clear priorities, goals, and development plans for team members while fostering collaboration and accountability
- Create a culture of excellence, innovation, and continuous improvement in communications, engagement, and event delivery
- Manage departmental resources, budgets, and project timelines to ensure optimal allocation and delivery of key initiatives according to published schedules
Executive Communications
Oversee development of internal and external executive-level communications, including speech writing, visual storytelling, and multi-channel communications strategies.
Provide editorial oversight to ensure clarity, consistency, and alignment with organizational strategy.
Partner with senior executives to prepare impactful messaging, talking points, presentations, and narratives.
Employee Engagement
Direct the design and execution of enterprise-wide employee engagement programs aligned with organizational priorities and the employee value proposition.
Lead and mentor the Employee Engagement Program Manager, empowering them to help shape our overall engagement strategy and deliver a comprehensive engagement plan that supports a positive organizational culture.
Ensure programming is measurable, scalable, and effective in building culture and organizational health.
Requirements
- Inspiring people leader with experience coaching and developing talent
- Strategic thinker who can balance executive vision with disciplined execution
- Skilled at building relationships and influencing at all levels
- Data-driven, outcome-oriented, and comfortable with accountability
- Adaptable, resilient, and able to manage complexity and ambiguity
- Bachelors degree in Communications, Marketing, Business, or related field (Masters preferred)
- 8 - 10 years of progressive experience in communications, employee engagement, or related fields, including at least 3 years in a people management role
- Proven expertise in executive communications (speech writing, visual storytelling, and multi-channel communications), preferably for a Fortune 500 Company
- Demonstrated success in leading large-scale events and engagement programs
- Strong background in change management (Prosci or similar certification a plus)
- Program/project management experience with a strong process orientation (PMP or similar certification preferred)
- Experience guiding organizational transformation through effective communication strategies and operational excellence
- Ability to lead, motivate, and develop high-performing teams; proven talent development (coaching, mentoring, succession planning)
- Strong project management skills with a track record of delivering on time and within budget
- Expertise in driving process improvements and operational efficiency
- Exceptional written and verbal communication skills for executive-level presentations
- Skilled at connecting and engaging employees, fostering belonging and culture
- Ability to manage competing priorities in a fast-paced environment
- Strategic thinker with innovation mindset; data-driven and outcome-oriented
- Digital acumen: proficiency in Microsoft Office, Teams, Copilot, Zoom, Smartsheet, Miro; ability to quickly adopt new tools
- Experience in crafting social/digital content and content strategy
- High levels of tact, diplomacy, and ability to handle sensitive issues