Manager, Enterprise Phlebotomy Operations

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.

Position Summary:

The Manager, Enterprise Phlebotomy Operations, is responsible for leading Guardant's enterprise mobile phlebotomy operations, including vendor management, patient navigation operations, workflow execution, and mobile phlebotomy financial performance.

This role oversees nationwide mobile phlebotomy vendors and Patient Navigation Supervisors to ensure scalable, cost-effective, and high-quality patient access services. The position is accountable for operational performance, service delivery, mobile phlebotomy cost-of-goods (COGs) management, and continuous process improvement across the enterprise.

This role partners cross-functionally with Finance, Sales, Medical Affairs, Customer Experience, Managed Care, Legal, and Operations leadership.

Responsibilities:

• Lead enterprise mobile phlebotomy operations, including vendor performance, workflow execution, and patient access support.
• Manage nationwide phlebotomy vendor relationships, contracting, onboarding, service-level performance, and operational escalations.
• Oversee Oncology Patient Navigator (OPN) workflow operations and scheduling performance.
• Drive operational standardization, workflow optimization, and service-level accountability across enterprise mobile phlebotomy operations.
• Own mobile phlebotomy cost-of-goods (COGs) tracking, forecasting, budget management, invoice reconciliation, and variance analysis.
• Partner with Finance on forecasting, accruals, budget planning, and cost optimization initiatives.
• Monitor and improve operational and financial KPIs, including cost per collection, redraws, no-show rates, utilization, and vendor SLA performance.
• Manage purchase orders, invoice validation, vendor audits, and operational reporting processes.
• Build and maintain operational and financial reporting dashboards to support leadership decision-making.
• Collaborate cross-functionally to resolve operational issues, improve patient experience, and support enterprise initiatives.
• Ensure compliance with all regulatory, contractual, privacy, and Quality Management System (QMS) requirements.

Qualifications:

• Bachelor's degree in Healthcare Administration, Business, Operations, or related field preferred.
• 5+ years of experience in healthcare operations, vendor management, patient services, diagnostics operations, or related operational leadership roles.
• Experience managing operational budgets, forecasting, and healthcare services financial performance metrics.
• Proven experience driving operational performance, vendor accountability, and cost optimization initiatives.
• Strong analytical, financial management, and operational reporting skills.
• Experience with ERP systems, workflow platforms, and reporting tools such as Tableau or Excel preferred.
• Demonstrated leadership experience managing operational teams and cross-functional initiatives.
• Strong communication, organizational, and problem-solving skills.
• Ability to operate effectively in a fast-paced, highly cross-functional environment.

Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.

Primary Location: Remote - Open Position (USA) Primary Location Base Pay Range: $101,235 - $139,230 Other US Location(s) Base Pay Range: $101,235 - $139,230 If the role is performed in Colorado, the pay range for this job is: $107,190 - $147,420

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com

A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

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Please visit our career page at: http://www.guardanthealth.com/jobs/