The Manager of Environmental Services leads and manages the operations and activities of the Environmental Services Department within assigned hospital locations. The manager ensures a clean, safe, sanitary environment while maintaining compliance with all State, Local, Federal, and Joint Commission regulations, policies, procedures, and performance standards.
Reporting Structure
Reports to: Hospitality Director, Environmental Services
Matrix Reports to: Hospital Chief Operations Officer
Direct Reports: Yes
Key Responsibilities
Quality & Compliance
Evaluate existing systems and processes and recommend improvements.
Ensure compliance with Joint Commission (TJC), OSHA, EEOC, and other regulatory standards.
Maintain adherence to corporate integrity and compliance programs.
Manage all Environmental Services functions to maintain a sanitary and aesthetically pleasing environment.
Operations
Lead daily Environmental Services operations across patient and non-patient areas.
Manage assigned square footage and cleaning responsibilities.
Prepare departmental records, reports, and analyses, including bed turnaround metrics.
Patient Experience
Promote positive patient interactions and service excellence.
Support HCAHPS goals and patient satisfaction initiatives.
Participate in service recovery efforts when needed.
Act as a liaison between patients, physicians, staff, and Environmental Services.
Leadership & Staff Development
Recruit, train, develop, and evaluate Environmental Services team members.
Conduct competency assessments and performance reviews.
Coach and mentor staff to improve performance and engagement.
Drive employee engagement and accountability.
Financial Management
Manage departmental budgets and productivity targets.
Oversee purchasing of chemicals, equipment, linen, and supplies.
Ensure accurate GL coding and financial reporting.
Manage costs to achieve Net Spend per Adjusted Patient Day (APD) goals.
Maximize use of HealthTrust contracted vendors.
Growth & Innovation
Identify and implement innovative services, equipment, and processes.
Stay informed about industry best practices and advancements.
Qualifications
Required
High School Diploma
Minimum 3 years of Environmental Services management experience
Strong leadership and team management skills
Preferred
College Degree
Knowledge of hospital operations
Knowledge of healthcare financial metrics
Core Competencies
Honor Mission and Values
Communicate with Impact
Build Strategic Relationships
Lead and Develop Others
Effective Decision Making
Manage Change Successfully
Drive Execution and Financial Results
Service and Quality Excellence
Physical Requirements
Frequent standing, walking, and bending
Occasional lifting and moving equipment
Ability to work in hospital environments
Exposure to cleaning chemicals and varying temperatures
Travel Requirements
Occasional travel may be required
Patient Care
No direct patient care responsibilities
Location: Horizon Medical Center (HCA Facility) – Chattanooga, TN
What We Offer
Competitive salary
Comprehensive benefits package
Growth opportunities within a respected healthcare organization
Opportunity to make a direct impact on patient experience and safety
Numbers & Facts
Location
Dickson, TN
Job Type
Full-time
Skills
Alliance/Partner Managementunmatched
Analysis Skillsunmatched
Best Practicesunmatched
Budget Managementunmatched
Business Performance Managementunmatched
Change Managementunmatched
Coachingunmatched
Corporate Complianceunmatched
Cost Controlunmatched
Environmental Managementunmatched
Equipment Maintenance/Repairunmatched
Financial Managementunmatched
Financial Metricsunmatched
Financial Reportingunmatched
Healthcareunmatched
High School Diplomaunmatched
Hospitalunmatched
Leadershipunmatched
Lifting Equipmentunmatched
Maintain Complianceunmatched
Mentoringunmatched
Metricsunmatched
OSHAunmatched
Operationsunmatched
Operations Managementunmatched
Patient Careunmatched
Patient Safetyunmatched
Performance Reviewsunmatched
Process Improvementunmatched
Purchasing/Procurementunmatched
Regulationsunmatched
Staff Developmentunmatched
Team Lead/Managerunmatched
Willing to Travelunmatched
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