Where Human Connection Fuels Possibility
At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do.
Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.
Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.
And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business.
That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.
We have a passion for excellence and genuine care for the people making it possible.
The Manager, Event Operations provides strategic leadership and operational oversight for a team of Travel Directors in a fast-paced, travel-intensive environment. This role focuses on people leadership, workforce scheduling, onboarding, and inter-departmental collaboration to ensure successful event execution and employee growth. The Manager is responsible for maintaining team engagement, driving operational excellence, and optimizing scheduling decisions. This role also plays a key part in continuous improvement initiatives and aligning resources with business priorities.
What You’ll Be Doing
Lead, coach, and develop a team of 10–18 Travel Directors, maintaining engagement across a geographically dispersed, on-call workforce
Project management and support of Travel Director scheduling, aligning workforce with program requirements, skillsets, and business priorities
Partner inter-departmentally with Event Management, Sales, and leadership, etc. to collaborate on successful event operations
Ensure compliance with company policies, SOPs, and operational guidelines while serving as a resource for real-time issue resolution
Support onboarding, interviewing, and training of Travel Directors, including development of training content and online modules
Lead or contribute to special projects and continuous improvement initiatives, leveraging tools such as AI/Copilot
Manage operational processes including expense approvals, visa/work permit coordination, and workforce readiness tracking
What You’ll Bring
Bachelor’s degree or equivalent work experience
2+ years of on-site event operations experience as a Maritz Travel Director
Event management and/or project management experience
Strong written and verbal communication skills
Advanced Excel proficiency and ability to leverage tools and technology to improve performance
Proven ability to manage multiple priorities in a fast-paced environment
Strong service orientation with a passion for hospitality and team collaboration
Nice To Have
Experience with workforce scheduling and resource planning
Familiarity with event operations systems, tools, and reporting
Experience as a people leader or delivering training programs
Exposure to AI tools or process automation initiatives
Experience working with global travel programs, including visa/work permit processes
Working Logistics & Things You Should Know
This is a remote role that requires remaining highly accessible, both during and outside standard working hours (including weekends and holidays).
This position requires up to 5–10% travel, including potential on-site event support during peak periods
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!
View all details at:www.MaritzBenefits.com
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to
recruitment@maritz.com
.