Manager Eviction Prevention

Join our Team today! Gain new skills while providing a positive service to those in need.

The Supportive Team for Eviction Prevention (STEP) Manager is responsible for direct oversight and supervision of the staff supporting the Eviction Prevention Program. This position is responsible for outcome management and is responsible for ensuring that all Supportive Housing documentation standards are met and will provide feedback on improvement when appropriate. This position is responsible for maintaining complex and vital relationships with multiple internal and external partners including but not limited to the Community Management team, Health Services, and various Department Managers across Supportive Housing and Housing.

Program: The Supportive Team for Eviction Prevention (STEP) is a specialized program within Central City Concern's Supportive Housing division that helps residents maintain stable housing and avoid eviction. Launched in 2025, STEP serves tenants facing housing instability due to lease violations, behavioral health challenges, treatment engagement barriers, non-payment issues, or other risks to housing retention. The program prevents homelessness through early intervention, intensive support, and coordinated care. Services include case management, mediation, housing diversion, tenant stabilization, and collaboration with behavioral health providers, property management teams, and community partners. Using a trauma-informed and recovery-oriented approach, STEP helps residents overcome barriers, strengthen housing stability, and achieve long-term success while remaining safely housed.

Company: Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing, and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

Location: The Starlight (355 NW 6th Ave. Portland, Oregon)

Schedule: Monday - Friday, 8:00am to 4:30pm

Compensation: $57,000/yr to $80,000/yr, Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity.

MINIMUM QUALIFICATIONS:

• High School or GED required. Bachelor's degree in social work or another relevant social science field.

• 3 years supervisory/lead experience in direct human services/housing practices or similar work experience working with the homeless population in a relevant setting.

• Knowledge of fair housing laws and tenant rights and familiarity with social, health and benefit resources in Multnomah County.

• Must not actively be on probation or parole.

• Demonstrated supervisory skills are essential.

• Understanding of recovery terminology and ability to apply concepts.

• Will be required to work at multiple locations.

• Competent with MS Office suite of software including ability to create basic business documents and spreadsheets and manipulate data.

• Must possess a current driver's license, pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial drivers training and then pass an annual recertification. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.

• Must pass a pre-employment drug screen and background check.

• Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.

• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and able to climb stairs several times a day, with reasonable or no accommodation.

• Applicant must be able to work in all CCC buildings. Some CCC buildings have restrictions due to criminal background and/or active probation and parole.

• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988.  An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.

• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide leadership, oversight, training, support, and supervision to Eviction Prevention Specialists.
• Uphold and implement best practices to ensure client access, establish integrated outcomes measures and meet organizational compliance.
• Monitor program outcomes in accordance with CCC and funding requirements, and report outcomes to leadership on an agreed-upon cadence.
• Monitor and respond to program budgets, including revenues, expenses, and variances, within the scope of this position.
• Monitor, and assist as appropriate, staff efforts to connect residents to appropriate community-based resources.
• Responsibilities include hiring, conducting regular performance evaluations, coaching, reviewing requests for time off and schedule changes, discipline, and termination of assigned personnel with support from Associate Director of Permanent Supportive Housing Services.
• Plan and facilitate regular staff meetings. Oversee and facilitate events as needed.
• Work with Associate Director on required internal and external reports in an accurate and timely manner.
• Oversee appropriate management and maintenance of client records system. Input and maintain accurate records of clients progress in working toward goals using MS Word and Excel and HMIS.
• In partnership with the Associate Director of Permanent Supportive Housing Services, conduct partner and internal program, file, and data audits.
• Provide support and guidance to Eviction Prevention Specialists who are assisting individuals in prevention eviction. Take a hands-on approach with team members when difficult client related issues need resolution.
• Support Eviction Prevention Specialists to develop complex case plans to mitigate eviction risk, with frequent check-ins and partnership with property management staff. Assist in problem solving issues with both staff and residents.
• Work with department managers and funding partners to develop standardized reporting mechanisms. This position is responsible for preparation and submission of reports to state and local agencies, funding partners, and CCC management.
• Attend appropriate community professional meetings. Assist in completing required reports for the Housing Department, Supportive Housing Department, Health Services, and/or Administration Department promptly and accurately.
• Provide functional backup for Eviction Prevention staff during periods of absence.
• Complete required documentation in a timely and accurate manner.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Attend appropriate community professional meetings, trainings, and events.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Must adhere to agency's non-discrimination policies.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Strong time management, follow through, and organizational skills.
• Ability to maintain accurate records and necessary paperwork.
• Preferred knowledge of landlord-tenant law and fair housing law.
• Familiarity with Microsoft Outlook, Word, and Excel.
• Knowledge and skills in working with individuals challenged by homelessness, health, mental health, and or chemical dependency issues.
• Ability to successfully interact and communicate clearly with a wide variety of people including landlords, partnering agencies, supervisors, and co-workers.
• Ability to be creative, innovative and a progressive problem solver.
• Demonstrated ability to work independently and as a member of a team.
• Demonstrated leadership ability.
• Ability to learn and apply training instruction.
• Ability to set and maintain professional boundaries, and to de-escalate volatile situations.
• Demonstrated knowledge of issues related to individuals with multiple barriers to housing.
• Ability to understand and follow oral and written instructions.
• Demonstrated expertise in assisting individuals to develop individualized plans and providing on-going support as they work to achieve goals.
• Familiarity with HMIS.

Benefits at Central City Concern:

We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year!  Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.