Manager - Facility Operations

Job Responsibilities:

• Oversee daily facilities operations, maintenance activities, repairs, inspections, cleaning support, grounds maintenance, and building system performance across the casino property.
• Manage, schedule, train, coach, and evaluate maintenance technicians, facilities staff, environmental services support, and contracted service providers as assigned.
• Develop, implement, and monitor preventive maintenance programs for HVAC, electrical, plumbing, mechanical, fire/life safety, kitchen, laundry, gaming support, and other critical systems.
• Ensure the casino floor, guest-facing areas, restrooms, exterior entrances, parking areas, employee areas, and back-of-house spaces are maintained in a clean, safe, attractive, and operational condition.
• Respond promptly to emergency maintenance requests, equipment failures, safety hazards, utility interruptions, and guest or department service needs.
• Coordinate repairs, renovations, construction, remodeling, and capital improvement projects while minimizing disruption to casino operations and guest experience.
• Manage vendor relationships, obtain estimates, review bids, monitor contractor performance, and ensure work is completed safely, on time, and within scope.
• Maintain accurate records of work orders, inspections, equipment service, warranties, inventory, purchase requests, permits, compliance documentation, and maintenance logs.
• Prepare and monitor departmental budgets, labor costs, operating expenses, supplies, equipment purchases, and capital requests.
• Ensure compliance with applicable OSHA requirements, fire/life safety standards, building codes, environmental regulations, gaming property policies, and internal control procedures.
• Partner with Security, Risk Management, Human Resources, Gaming Operations, Hotel Operations, Food and Beverage, Environmental Services, and other departments to support safe and efficient property operations.
• Promote a culture of safety, accountability, urgency, professionalism, and exceptional internal and external guest service.
• Perform other related duties as assigned.

Competencies

• Working knowledge of HVAC, electrical, plumbing, mechanical, fire/life safety, building automation, kitchen equipment, utility systems, and general building repairs.
• Experience with preventive maintenance programs, work order systems, vendor management, budgeting, purchasing, inventory control, and project coordination.
• Ability to read and interpret safety rules, operating manuals, technical documents, blueprints, maintenance schedules, and regulatory requirements.
• Strong communication, leadership, problem-solving, prioritization, and decision-making skills.
• Proficiency with Microsoft Office and computerized maintenance management systems preferred.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.

Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.