Location: Durham, NC (hybrid)
ABOUT US:
Victra is Verizon's largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to connect technology to life in a trustworthy, fun, and profitable way. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.
JOB DESCRIPTION:
The Manager, Field Finance & Labor Analytics provides financial analysis and insight that help field and executive leaders make informed decisions about labor, incentives, store performance, and profitability. This role supports labor forecasting and budgeting, develops leadership-level reporting and dashboards, and identifies opportunities to improve processes and financial performance across the Field Finance team and the broader organization.
KEY RESPONSIBILITIES:
This role is aligned to Victra's leadership competency framework:
Results Driven / Financial Analysis & Execution
- Analyze store labor productivity, including hours-per-smartphone trends and labor efficiency metrics, and translate findings into workload and scheduling recommendations.
- Support weekly labor forecasting and annual labor budgeting, ensuring alignment with traffic, staffing, productivity, and financial assumptions.
- Model the financial impact of proposed base-rate, commission, and incentive-compensation changes across field roles and present clear recommendations.
- Support field-level financial analysis, including store profitability, EBITDA variance analysis, and key performance indicator dashboards.
- Investigate anomalies in commission payouts, incentive metrics, and field performance data, including cancellation and reversal impacts.
Customer Focus & Relationship Building / Cross-Functional Partnership
- Partner with Field Operations and Workforce Management teams to monitor labor spending against targets and identify emerging performance risks and efficiency opportunities by district and region.
- Conduct periodic base-rate reviews for field roles, evaluating market competitiveness, internal pay equity, and performance-to-pay alignment across geographies and store tiers.
- Build and maintain labor analytics tools and dashboards used in presentations for field and executive leadership, including the CEO audience.
- Communicate trends, anomalies, and financial insights clearly to stakeholders and cultivate effective cross-functional relationships throughout the organization.
Change Management / Process Improvement
- Identify and implement process-improvement opportunities within Field Finance and across the organization.
- Improve the design, execution, and scalability of labor analytics, financial reporting, forecasting, and dashboard processes.
- Support special projects, including integration analyses, acquisition-related reporting, and finance-process improvement initiatives.
- Adapt analytical tools and reporting as business needs evolve while maintaining accuracy, consistency, and transparency.
Talent Management & Inspirational Leadership / Analytical Leadership
- Promote data-driven decision-making by translating complex financial analyses into practical, actionable recommendations.
- Model curiosity, attention to detail, accountability, and disciplined execution in a fast-paced, growth-oriented environment.
- Share analytical expertise and best practices that strengthen the Field Finance team and improve stakeholder confidence in financial insights.
WHAT WE ARE LOOKING FOR:
Required
- Bachelor's degree in Finance or a related field.
- Minimum of 5 years of relevant experience in finance-specific roles.
- Proven experience supporting budgeting and forecasting processes.
- Advanced financial-modeling skills and a high level of proficiency in Microsoft Excel.
- Ability to cultivate impactful cross-functional relationships and communicate analytical findings clearly.
Preferred
- MBA or CPA.
- Microsoft Power BI experience.
- Retail industry experience.
WHY JOIN US?
- Paid training and career development opportunities.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan.
- Tuition reimbursement.
- Employee discounts on Verizon services.
- Referral bonuses.
- Career pathing opportunities.
VICTRA VALUES: Integrity | Collaboration | Innovation | Performance | Celebration
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.