Manager, Field Operations & Workforce Excellence

At Senneca, we embrace the entrepreneurial spirit of the innovators that created our brands from traffic doors, to cold storage doors to fiberglass doors and beyond. We are committed to exceeding our customers' expectations and to provide doors that offer safety and protection to our customers' most important assets…people, products, capital investments and processes."> Manager, Field Operations & Workforce Excellence-Senneca Holdings-Lithia Springs, GA

Manager, Field Operations & Workforce Excellence

At Senneca, we embrace the entrepreneurial spirit of the innovators that created our brands from traffic doors, to cold storage doors to fiberglass doors and beyond. We are committed to exceeding our customers' expectations and to provide doors that offer safety and protection to our customers' most important assets…people, products, capital investments and processes.

Lithia Springs, GA

Senneca Holdings

Senneca Holdings is a diversified management and holding company whose companies are focused on the specialty door industry. Senneca oversees the operations of its companies, allocates resources among them, and helps to improve the performance of its operations. Senneca seeks out acquisition opportunities that strengthen our position in a business segment as well as companies that will diversify our portfolio of specialty doors.

Note: You will always speak directly with a Senneca team member before receiving any offer of employment. Senneca will never extend a job offer without a formal interview process.

https://senneca.com/

keywords: position summary,quality assurance,evaluate,performance,management,training,experience,skills,travel,knowledge

Full Time

Overview: We're looking for a hands-on, traveling leader to build, develop, and elevate our field teams-someone who thrives on job sites, not behind a desk. In this role, you'll spend the majority of your time in the field, working side-by-side with crews across locations to shape how we hire, train, and execute. You'll drive first-time quality, safety, and performance at scale while solving real-world operational challenges where they happen. If you're passionate about developing people, improving processes in real time, and making a visible impact across multiple locations, this is your opportunity to lead from the front.

Benefits:

Company-Paid:

• Life Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)

Time Off:

• 3 Weeks PTO
• 9 Paid Holidays (2026)
• Parental Leave

Additional Benefits:

• 401(k) with company match
• Medical, Dental, and Vision coverage
• Employee Discount Programs
• Career development & tuition assistance
• Diverse, inclusive, and welcoming culture

Purpose of Role:

Own and elevate workforce capability across hiring, onboarding, training, certification, safety, quality, and field readiness. This role is highly field-driven, traveling across locations to directly train teams, improve execution, and ensure consistency in performance, safety, and quality standards.

Work Environment & Travel:

This is a field-first, travel-intensive role requiring regular travel to job sites and branch locations (50-70% travel).

Must be comfortable working in active construction/restoration environments.

Expected to work directly alongside crews, trainers, and field leaders on job sites. Entity of type com.vizirecruiter.common.domain.model.Label with id: 7159

Responsibilities: Workforce Planning, Hiring & Field Readiness

• Partner with recruiting to establish hiring standards and build high-performing field teams.
• Evaluate new hires through structured checkpoints (Day 3, Day 8, Week 2).
• Establish clear expectations and accountability at the crew level.
• Identify gaps in team capability through direct field observation.
• Adjust workforce structure to meet operational demands.

Field Training Delivery & Technical Academy Ownership

• Deliver hands-on, in-field training across locations.
• Build and execute structured onboarding programs to accelerate time to productivity.
• Develop practical training content based on real job site conditions.
• Coach crews and leaders in real time to reinforce best practices.
• Ensure every employee is equipped to perform safely and effectively.

Certification & Skill Development

• Define and manage certification requirements across roles.
• Track and maintain compliance across regions.
• Support ongoing skill development and cross-training initiatives.

Safety Integration & Culture

• Lead daily safety practices and reinforce protocols on-site.
• Ensure safety is understood as non-negotiable across all teams.
• Enforce proper procedures (lifting, PPE, equipment use).
• Empower teams to hold each other accountable for safety.
• Reinforce the expectation: everyone goes home safe every day.

Quality Management & Field Audits

• Conduct job site audits to ensure adherence to quality standards.
• Identify root causes of defects and eliminate rework/warranty issues.
• Drive first-time quality through training, coaching, and accountability.
• Standardize best practices across teams and locations.

KPI Management & Continuous Improvement

• Track key performance metrics and identify improvement opportunities.
• Address operational bottlenecks (labor, process, execution).
• Optimize workforce utilization by aligning strengths to needs.
• Set milestone goals and create visibility into team progress.
• Drive continuous improvement through hands-on field engagement.

Key Performance Indicators (KPIs)

Time to Productivity

Training Completion (target: 100%)

First-Time Quality

Rework Reduction

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Requirements:

• Experience in field operations, training, or construction/restoration environments.
• Proven success building and developing high-performing field teams.
• Strong knowledge of safety protocols, quality standards, and field execution.
• Hands-on leadership style with heavy field engagement.
• Willingness and ability to travel frequently (50-70%).
• Ability to identify problems in real time and implement practical solutions.

Preferred Qualifications:

• Experience in technical training or curriculum development.
• Background in restoration, installation, or skilled trades.
• Experience supporting multi-location operations with varying compliance requirements.

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