Manager, Finance System Support

Manager, Finance System Support

United States

Finance - Financial Business Systems and Operations /

Permanent /

Remote

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About Us

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies - including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

Sophos is looking for a Manager, Finance System Support to lead the team that keeps our core finance systems running smoothly and continuously improving. In this role, you will manage day-to-day support for SAP and related finance applications, oversee month-end close readiness, guide access management and controls, help deliver system enhancements that improve the experience for our global finance users, contribute to broader finance initiatives and cross-functional projects where finance systems, process, data, controls, or operational expertise is required, and support the development and adoption of AI-enabled initiatives that improve finance processes, insights, automation, and user experience. This is a great opportunity for an experienced people manager who combines finance systems knowledge, strong stakeholder management, and a practical, service-focused approach to solving complex operational problems.

What You Will Do

• Lead, coach, and develop the Finance System Support team, setting priorities and ensuring high quality service across the finance systems landscape.
• Own day to day support for key finance systems, ensuring incidents, requests, recurring issues, and escalations are managed effectively and transparently.
• Oversee month end close support, including system readiness, critical process monitoring, issue resolution, and timely communication of risks or blockers.
• Manage finance system access processes, including user requests, role governance, periodic reviews, segregation of duties considerations, and coordination with IT and control owners.
• Partner with finance, IT, internal development teams, and external support providers to resolve complex issues, identify root causes, and deliver sustainable fixes.
• Establish consistent support practices, documentation, controls, and user guidance across core finance processes, including AP, AR, inventory, fixed assets, general ledger, CRM, and BI reporting.
• Lead and support finance systems initiatives that strengthen controls, improve efficiency, support integrations, and respond to evolving business and compliance needs.
• Oversee requirements gathering, testing, change readiness, user communication, and post-implementation support for enhancements and new initiatives.
• Coordinate the quarterly release cycle for finance system priorities, from intake and prioritization through testing, deployment readiness, and communication of impacts.
• Ensure finance systems remain aligned with business, audit, compliance, and control requirements while balancing stability, usability, and scalable process design.
• Serve as an escalation point for finance leaders and business partners on system-related questions, process issues, controls, and support priorities.

What You Will Bring

• Experience working with finance or accounting processes, with the ability to understand operational workflows, controls, accounting impacts, and system-related risks.
• Previous people management experience is required, including experience leading, coaching, prioritizing work, managing escalations, and improving team service delivery.
• Experience supporting large ERP systems is required; SAP experience is preferred, and experience across a broader finance systems landscape is beneficial.
• Strong understanding of support processes, access management, change control, testing, documentation, release management, and finance system controls.
• Excellent communication and stakeholder management skills, with the confidence to work across finance, IT, development teams, external partners, and senior stakeholders.
• Strong analytical and problem-solving skills, with the ability to investigate complex issues, identify root causes, and drive practical, well-controlled resolutions.
• Ability to manage multiple priorities, balance operational support with project delivery, and maintain high-quality outcomes in a fast-paced environment.

In the United States, the base salary for this role ranges from $137,000 to $229,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package.  A candidate's specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back - we encourage you to apply.

What's Great About Sophos?

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
• Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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