Manager, Food and Beverage

OVERVIEW:

As a Food and Beverage Manager at The Westin Nashville, you'll lead the daily operations of our culinary, restaurant, beverage, and room service experiences, creating memorable moments for every guest while inspiring a high-performing team. You'll balance a passion for hospitality with strong business acumen, ensuring service excellence, team engagement, and operational standards are consistently delivered. From maintaining sanitation and safety standards to developing and executing strategic business plans, you'll drive performance while meeting or exceeding financial goals. Your leadership, attention to detail, and commitment to exceptional guest experiences will help bring The Westin Nashville's distinctive approach to well-being and hospitality to life.

THE POSSIBILITIES:

Have you ever had a job where you left better than you started? That's life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it's our way of doing business. And career development doesn't stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.

Now, we also know you are more than just the sum of what you do at work. That's why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.

Some reasons people really like working here:

• Parking: Full-Time associates - FREE
• Associate Meals - FREE
• Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
• Discounts on Rental Cars, other popular hotels, and hotel alternatives
• Discounts on tickets to concerts, Theme Parks, and other attractions
• Discounts on Car and Computer Purchases
• But you don't need to go anywhere to have a great time. We host Associate Recognition events, celebrations, and parties year-round.

ESSENTIAL FUNCTIONS:

• Lead and oversee daily Food and Beverage operations, including culinary, restaurant, beverage, room service, and banquet functions, ensuring consistent quality, service standards, and operational efficiency.
• Provide visible, engaged leadership that models the hotel's service culture, professionalism, integrity, and commitment to exceptional guest and associate experiences.
• Supervise and support Food and Beverage leaders and team members, setting clear performance expectations and maintaining appropriate staffing, productivity, and service levels.
• Create a positive, inclusive, and collaborative work environment that fosters teamwork, trust, empowerment, motivation, and continuous improvement.
• Coach, mentor, train, and develop team members to strengthen performance, service skills, product knowledge, and career growth.
• Establish and maintain high standards for guest service, proactively responding to guest concerns and taking ownership of issues through resolution or appropriate escalation.
• Communicate effectively with guests, associates, leadership, and other departments through meetings, written communications, department logs, and other appropriate channels.
• Develop and execute action plans based on guest satisfaction and operational feedback to address areas of opportunity and build on departmental strengths.
• Manage departmental financial performance, including budgets, operating expenses, forecasting, scheduling, cost controls, and financial reporting, while supporting the achievement of business objectives.
• Monitor and maintain appropriate cost management and productivity levels across Food and Beverage operations.
• Ensure compliance with hotel, brand, corporate, accounting, sanitation, safety, and service standards and procedures.
• Partner with the Executive Leadership team on key operational and business decisions and align Food and Beverage goals with overall hotel objectives.
• Conduct timely performance reviews, provide ongoing feedback and counseling, and recognize team members for exceptional performance.
• Ensure associates understand and consistently demonstrate the hotel's service culture, policies, and standards, including fair treatment and open-door practices.
• Use operational and financial data, guest feedback, and analytical thinking to identify opportunities, solve problems, make sound decisions, and improve department performance.
• Plan, organize, and prioritize departmental activities and resources to effectively accomplish operational and financial goals.
• Maintain effective departmental communication and information systems to ensure teams have the information needed to deliver seamless service.
• Utilize basic computer and business systems to manage operational information, financial data, communications, scheduling, and reporting.
• Perform other duties as assigned to support the successful operation of the Food and Beverage department and overall hotel.

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.

OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.

Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel's facilities.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

FSLA: Exempt

Reports To: Senior F&B Manager