Manager Front Office

Are you looking for an exciting leadership opportunity and have previous experience? Do you want to work for a company that encourages your best and moves you forward? Hilton Grand Vacations has a place for you. At HGV, we will help you reach your goals and build your future.

Hilton Grand Vacations is seeking for a versatile Front Desk Manager to join our Ocean 22 by Hilton Grand Vacations property.

Hilton Grand Vacations is a leader in the vacation ownership industry. The foundation of our culture has been about crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the HEART of what we do. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Main Responsibilities:

• Leads the front office team by creating a positive work environment.
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
• Assist in the daily maintenance of room inventory status.
• Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
• Maintains a positive collaborative work environment between staff and management.
• May be required to perform other reasonable duties as requested by management.

Schedule details: Our Front Desk operates 7 days per week. The Front Office Manager may work varying shifts, including weekends and public holidays.

What are we looking for?

• 3-5 years of related experience
• 2+ years management or supervisory experience
• Front desk experience
• Prior cash handling and computer experience required.
• Ability to lead each field of the department independently.
• Positive outgoing personality
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Main Responsibilities:

• Leads the front office team by creating a positive work environment.
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
• Assist in the daily maintenance of room inventory status.
• Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
• Maintains a positive collaborative work environment between staff and management.
• May be required to perform other reasonable duties as requested by management.

What are we looking for?

• 3-5 years of related experience
• 2+ years management or supervisory experience
• Front desk experience
• Prior cash handling and computer experience required.
• Ability to lead each field of the department independently.
• Positive outgoing personality
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.