Manager, Front Office

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it''s an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don''t just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you!

What you will have an opportunity to do:

What you will have an opportunity to do:

The Front Office Manager is responsible for overseeing all front desk and guest service operations to ensure an exceptional guest experience from arrival through departure. This role leads the Front Office team, maintains operational efficiency, ensures compliance with hotel standards and policies, and supports overall hotel performance through strong leadership, communication, and service excellence.

Essential Responsibilities

• Manage daily operations of the Front Desk, Guest Services, and Night Audit teams.
• Ensure all guests receive professional, friendly, and efficient service throughout their stay.
• Supervise, train, coach, and develop front office associates and supervisors.
• Create staff schedules and manage departmental labor needs.
• Handle guest concerns, complaints, and service recovery in a timely and professional manner.
• Monitor room inventory, arrivals, departures, and occupancy to maximize revenue opportunities.
• Ensure compliance with hotel policies, brand standards, and safety procedures.
• Conduct daily shift briefings and communicate operational updates with hotel leadership.
• Oversee cash handling, billing accuracy, audits, and financial reporting processes.
• Coordinate closely with Housekeeping, Maintenance, Sales, and other departments to ensure seamless hotel operations.
• Assist with hiring, onboarding, performance evaluations, and disciplinary actions as needed.
• Maintain cleanliness, organization, and presentation standards within the lobby and front office areas.
• Support special projects and additional operational duties as assigned by hotel leadership.

What are we looking for?

Qualifications

• Minimum of 2-3 years of hotel front office supervisory or management experience preferred.
• Strong leadership, problem-solving, and organizational skills.
• Excellent verbal and written communication abilities.
• Experience with hotel property management systems (PMS) preferred.
• Proficiency in Microsoft Office programs.
• Ability to multitask and remain calm in a fast-paced hospitality environment.
• Flexible schedule availability including nights, weekends, and holidays.
• Strong guest service mindset with attention to detail and professionalism.

Preferred Skills

• Knowledge of hotel revenue management and room inventory controls.
• Experience training and developing teams.
• Ability to lead by example and maintain high service standards.
• Strong conflict resolution and employee relations skills.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to occasionally lift up to 25 pounds.
• Ability to work in a fast-paced hotel environment.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Hotel travel discounts
• Career growth opportunities
• 401(k) options

Compensation:

• Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.