Manager, General
Casa de Montecristo
Nashville, Tennessee
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JOB DETAILS
SKILLS
Analysis Skills, Bartending, Beverages, Budgeting, Business Skills, Coaching, Communication Skills, Consulting, English Language, Expense Tracking, Interpersonal Skills, Lift/Move 25 Pounds, Maintain Compliance, Microsoft Excel, Microsoft Outlook, Microsoft Word, Operations Management, Performance Metrics, Performance Reviews, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Product Profitability, Profit & Loss, Profit & Loss Management, Retail, Retail Management, Retail Sales, Revenue Growth, Sales, Service Delivery, State Laws and Regulations, Team Building, Team Lead/Manager, Team Player, Time Management, Trend Analysis, Willing to Travel, Writing Skills
LOCATION
Nashville, Tennessee
POSTED
6 days ago
Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.
Overview:The General Manager is responsible for leading the overall operation of the lounge, with a focus on hospitality, bar experience and guest engagement. The goal is to deliver a great guest experience while building a strong team, and driving business results across bar, retail, and events.
Responsibilities:· Drives overall sales, KPis, and profitability for the location across bar, retail and events · Leads the day-to-day operations of the lounge as an on the floor, hands on leader, ensuring a high level of service and a strong guest experience · Ensures compliance to all state and local regulations. Maintains a comfortable, responsible and safe environment. · Sets and maintains a hospitality-first culture, where team members are engaged, knowledgeable, and focused on delivering great service. · Analyzes and measures retail business trends. Seeks opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships. · Full P&L responsibility. Monitors all expenses and costs within the store to achieve positive store contribution and be in line with the set budget objectives. · Oversees bar and lounge operations, including service flow, beverage quality, and overall atmosphere. · Recruit, train and lead a team of top performing associates. Challenges and inspires others to achieve and execute sales driving initiatives. · Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conducts formal performance reviews consulting with HR. · Acts as a brand ambassador in the Nashville Market, building relationships and driving local awareness · Maintains the overall look and feel of the lounge to ensure it reflects a premium experience. · Demonstrates an energetic, persistent and professional demeanor at all times. · Other duties as assigned by the Market Manager. |
- Strong hospitality mindset with a focus on guest experience and service quality
- A track record of motivating and inspiring a team of individuals to meet challenging
- Demonstrated flexibility and emotional intelligence to confront frequently changing business conditions with energy and accountability.
- Solid business acumen, with experience managing P&L in hospitality or retail
- Strong analytical and problem-solving Uses data to make informed decisions with pace.
- Understands the big picture and demonstrates good judgement to best serve the
- Excels in time management and Ability to manage competing priorities and thrive in a fast-paced environment.
- Natural communicator with a strong executive presence. Known to build relationships both inside and outside the organization.
- Three plus years of retail or hospitality management
- Bachelor’s Degree
- Experience managing bar operations/ and or multi revenue streams (bar+retail) is a plus
- Ability to work a flexible schedule (night, weekends, holidays)
- Previous experience with successfully coaching and developing others is
- Exceptional interpersonal skills
- Superb oral and written English communication skills (Proficient with Word, Excel, and Outlook)
- Hands on team player with a strong work-ethic
Ability to travel, as required (less than 10%)
Work Environment Conditions:Work Environment/Conditions: While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 25 pounds.
About the Company
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