Manager Healthcare Information Services Integration (Incident Management, Request Management, Problem Management, Deployment Management, Integration Systems Upgrades and Platform Management)
Job Summary: As a Manager of Information Services & Integration Support, you will manage the implementation, support, lifecycle management and strategy for content within the designated programs.
Roles & Responsibilities:
Monitors, manages, and reports day-to-day operations to the Director to support efficient and effective operations of exiting integration services and platforms.
Responsible for Incident Management, Request Management, Problem Management, Deployment Management, Integration systems upgrades and platform management.
Manages implementation of new platforms/products for Integration teams including migrating to newer systems as required.
Ensures Integration policies and established procedures are followed, including Change Management.
Plans for resource utilization and prioritization of the body of work for which Integration Support is accountable and responsible.
Successfully manages a full workload across multiple functions.
Minimum Qualifications:
Train, mentor, and coach IS associates, as well as lead projects and initiatives as assigned.
Apply strong knowledge of healthcare operations, proven communication, problem-solving, critical thinking, and management skills to guide design, development, and deployment of critical systems.
Drive continual process improvement in the delivery of application services throughout
Maintain knowledge of current and emerging trends in healthcare technology, actively seeking information to stay abreast of best practices, application solutions and services, striving to incorporate innovation in a practical, cost-effective manner.
Ensure that areas of responsibility and projects are within scope and where applicable.