Manager, Healthcare Quality & Performance

Build the Future of Community Healthcare

At C.W. Williams Community Health Center, we believe quality is more than meeting standards—it is about improving lives.

We're seeking an experienced Manager of Healthcare Quality & Performance to help us strengthen clinical quality, improve patient outcomes, prepare for value-based care, and build a culture of continuous improvement.

This is an opportunity to move beyond simply reporting quality metrics. You'll work alongside executive leadership, physicians, clinical teams, and operational leaders to transform data into action and help build the systems that support exceptional patient care.

If you're energized by solving complex problems, building processes, developing people, and using data to improve healthcare, we'd love to meet you.

What You'll Do

• Lead the organization's quality improvement initiatives across clinical and operational departments.
• Analyze quality, utilization, UDS, and performance data to identify opportunities for improvement.
• Develop dashboards and reports that support executive decision-making.
• Partner with providers and clinical leaders to improve documentation, coding accuracy, and clinical quality outcomes.
• Coordinate quality improvement projects using evidence-based methodologies.
• Monitor regulatory, accreditation, and quality reporting requirements.
• Support preparation for value-based reimbursement and population health initiatives.
• Develop job aids, educational materials, and training that improve organizational performance.
• Build collaborative relationships across clinical, operational, finance, compliance, and leadership teams.
• Present findings and recommendations to executive leadership.

What We're Looking For

Required Qualifications

• Bachelor's degree in Healthcare Administration, Nursing, Public Health, Business Administration, or a related field.
• Minimum 4 years of progressively responsible experience in healthcare quality, quality improvement, population health, managed care, hospital, FQHC, or physician practice operations.
• Experience analyzing healthcare performance data and translating findings into operational improvements.
• Experience leading cross-functional improvement initiatives.
• Strong knowledge of healthcare quality metrics, regulatory requirements, and process improvement methodologies.
• Excellent communication and presentation skills.

Preferred Qualifications

• Master's degree preferred.
• Experience with FQHCs, managed care organizations, hospitals, or large physician groups.
• Knowledge of UDS reporting, HEDIS, NCQA, CMS quality measures, or value-based reimbursement.
• Experience using Athena or other electronic health record systems.
• Lean, Six Sigma, CPHQ, or similar quality certification is a plus.

What Success Looks Like

Within your first year, you'll help the organization:

• Strengthen quality reporting and performance measurement.
• Identify and close clinical care gaps.
• Improve provider engagement around quality initiatives.
• Develop sustainable quality improvement processes.
• Advance our readiness for value-based reimbursement.
• Foster a culture of continuous improvement through collaboration, education, and accountability.

At C.W. Williams Community Health Center, your work directly shapes access to healthcare for thousands of patients across our clinics and mobile medical units. This is an organization where operational and financial decisions are not abstract—they determine how quickly patients are seen, how efficiently services are delivered, and how sustainably we serve our community.

We are a mission-driven organization that values disciplined leadership, strong systems, and accountability. If you are looking for a role where your expertise will be used, respected, and challenged, this is that opportunity.