Position Overview
The Manager - Housekeeping Floor is responsible for the direct leadership of housekeeping operations across assigned floors, ensuring timely room readiness, cleanliness accuracy, and luxury presentation standards for guest suites. This role oversees daily performance and engagement of Housekeepers and Floor Attendants, supports service recovery, and contributes to labor and quality performance under the leadership of the Executive Manager of Housekeeping.
All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.
Essential Duties & Responsibilities
- Supervise housekeeping operations for approximately 2-3 assigned floors of guest suites ensuring consistent luxury cleanliness standards and timely room readiness
- Lead and support approximately 9-27 Housekeepers and 2-3 Floor Attendants per shift including task assignment, training, and real-time coaching
- Conduct daily suite inspections including written inspections and visual quality checks, meeting assigned inspection quota requirements while ensuring accuracy in documentation and corrective follow-up
- Ensure compliance with daily workload distribution, productivity expectations, and adherence to department service standards
- Utilize HotSOS/IVR to accurately report, track, and follow up on room and facility deficiencies
- Support performance evaluations, documentation, and development activities for assigned team members
- Administer corrective actions including counseling up to First Written Warning (FWW) in accordance with policy and collective bargaining agreements
- Support inventory control processes including monitoring and communicating supply needs to Housekeeping Inventory Control leadership
- Assist in service recovery and guest interaction by resolving concerns promptly and maintaining a luxury guest-service approach
- Monitor work areas for safety compliance and ensure adherence to health, environmental, and safety standards including hazardous materials handling
- Maintain strong presence on floors to observe service delivery, engage team members, and support operational decisions
Additional Duties & Responsibilities
- Assist with special projects, onboarding activities, and continuous improvement initiatives that support operational effectiveness
- Successfully represent and uphold 5-Star and 5-Diamond luxury service expectations on assigned floors
- Consistent and regular attendance is an essential function of this job
- Performs other duties as assigned
Additional Duties & Responsibilities
Additional Duties & Responsibilities
Company Standards of Conduct
All Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company's standards, work requirements, and rules of conduct.
Minimum Qualifications
- 21 years of age
- Proof of authorization/eligibility to work in the United States
- High School Diploma or equivalent
- Must be able to obtain and maintain any certification or license required by law or policy
- 5 years of experience in housekeeping or hotel operations with working knowledge of luxury service expectations
- 2 years of supervisory experience within a 4-Star or higher property preferred
- Proficient with Microsoft Office and hospitality systems such as LMS and HotSOS preferred
- Understanding of OSHA regulations and workplace safety procedures
- Excellent interpersonal and communication skills with the ability to motivate and support diverse teams
- Ability to work variable shifts including nights, weekends, and holidays based on business needs
Physical Requirements
Must be able to
- Lift or carry 50 pounds unassisted when required
- Access guest areas and service corridors throughout multi-tower resort environments with or without reasonable accommodation
- Maintain composure under pressure in a fast-paced operation while meeting business deadlines
- Walk, stand, stretch, bend, and kneel for extended periods
- Work indoors with exposure to noise, dust, cleaning chemicals, and other environmental elements
- Interact professionally and effectively with guests, leadership, and team members