Manager - Housekeeping Training

Position Overview

The primary responsibility of the Training Manager - Housekeeping is to teach new hires the standards and procedures of the Housekeeping department. In addition, it is important for the Training Manager in Housekeeping to maintain high quality standards through various training programs focused on guest relations, departmental operations, emergency procedures, safety guidelines and regulations. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities

• Responsible for conducting new Team Member orientation to include training in HAZCOM, Blood borne pathogens, fire prevention and emergency action programs, personal protective equipment, back injury prevention, preventing slips, trips and falls, appearance standards.
• Provides guest service and challenge resolution training to enhance the guest experience at all times.
• Provides periodical as well as special targeted training to team members to improve performance, be in compliance as well as promote growth within the department
• Manage the Primo (Introductory follow up) and Arrivare (Manager onboarding) processes for the Housekeeping department.
• Will hold Floor Manager responsibilities in covering floors when no training takes places or upon request from senior leadership.
• Manage office team members and organize department functions in accordance with company guidelines.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities

Additional Duties & Responsibilities

Additional Duties & Responsibilities

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• Must possess at least 2 years prior experience in hotel operations; preferably in a 4/5 star resort
• Must be proficient in Microsoft Office programs, especially Excel.
• Must be able to multi-task and communicate with all levels of individuals including management, team members and guests
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able to

• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.