Manager, Housing Operations

Posting Details

Business Title: Manager, Housing Operations Posting Category: Administrative and Professional Salary Grade: 07 Salary Plan: Professional, Non-Bargaining Hiring Range: Pay Rate: Department: Campus Support Services Department Description:

The Department of Housing and the Department of Residence Life are newly-formed Cleveland State University departments previously managed by an outside vendor. This shift to internal departments has been designed to better support our students and enhance the overall residential experience. By building a dedicated team of housing professionals within CSU, the University aims to strengthen services that promote student matriculation, engagement, and long-term success.

These Housing and Residence Life roles will primarily support on-campus first-year students residing in the newly-renovated Fenn Tower and second-year students in Euclid Commons. These buildings are a home-away-from-home for over 1,000 students and provide them with the opportunity for personal growth and the traditional on-campus university experience. With goals of encouraging a safe and healthy environment to live and learn, the Department of Housing and the Department of Residence Life will support students in their pursuit of a degree while encouraging them to take advantage of campus and Cleveland amenities available to residential students.

We look forward to reviewing your experience as a candidate for one of our many new roles.

Position Location: Main Campus FTE: 1.00 Job Summary:

Manages the operations of Cleveland State University (CSU) Housing Department, fostering a residential environment that supports student success, safety, engaged learning, respect, and wellness. Develops and executes short- and long-term strategies for occupancy, residential transitions, and property maintenance. Oversees departmental budgets and allocates resources. Carries out departmental goals, policies, procedures, and standards. Maintains efficient systems to ensure timely and responsive communication regarding policies, housing assignments, facilities, and general assistance. Collaborates with CSU Student Success and Belonging to support the overall health, well-being, and success of residential students. Performs other functionally related duties as assigned.

Minimum Qualifications:

• Bachelors degree, preferably in business administration, student affairs, public administration, facilities management, or related field.
• Four (4) years of experience in a related complex, self-supporting, or for-profit business environment, of which two (2) of the four (4) years are supervisory or leadership experience.

Preferred Qualifications:

• Masters degree, preferably in business administration, student affairs, public administration, facilities management, or related field.
• Higher education management experience in self-supporting revenue-generating campus support services and/or contracted services administration.
• Experience in higher education student affairs.

Knowledge, Skills, and Abilities (KSAs):

• Strong project management, problem-solving, and analytical skills with the ability to follow through on initiatives and influence outcomes.
• Skilled in strategic planning, budget management, and personnel supervision and continuous quality improvement of operational processes.
• Excellent organizational, interpersonal, and customer service skills with the ability to work effectively with individuals from all backgrounds and at all levels of an organization.
• Ability to think systemically, analyze complex issues, and develop practical, solution-oriented approaches.
• Ability to manage multiple priorities and projects with the ability to both think strategically while successfully managing and improving daily operations.
• Ability to negotiate and manage contractual agreements.
• Ability to manage consultants, contractors, financial resources, and clients.
• Ability to evaluate and improve operational processes, develop policies, and implement effective business practices.
• A team player who operates with transparency and fosters trust and collaboration within the organization.
• Strong communication and presentation skills, including the ability to deliver presentations and clearly communicate organizational changes and initiatives.
• Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, and PowerPoint.

Requisition Number: PT0703801S Date Grant Position or Appointment Expires: For Funds Available Temporary and Waiver of Posting: Special Instructions to Applicants:

Applicant Instructions:

• Offer of employment is contingent on satisfactory completion of the Universitys verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
• Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hr/employment.html. Mailed or emailed application materials will not be accepted.

Hours per week: 40 as needed Work Schedule: Advertising Copy: Full Time/Part Time: Full Time Posted Date: 03/16/2026 Close Date: Application Deadline: Open Until Filled: Yes Review Begins: 03/23/2026 Tentative Start Date: Supplemental Questions: Required fields are indicated with an asterisk.

How did you hear about this employment opportunity? Public Job PostingInternal Job PostingAgency ReferralAdvertisement/PublicationPersonal ReferralCSU WebsiteOther If you selected Public Job Posting or Other, please provide source.

Open-Ended Question: Do you require any type of accommodation should you be invited to campus for further screening? Please contact CSU at 216-687-3636 if you need accommodation. YesNo

Are you able to perform the essential functions of this position with or without reasonable accommodation? YesNo

Do you have a bachelors degree, preferably in business administration, student affairs, public administration, facilities management, or related field? YesNo

Do you have four (4) years of experience in a related complex, self-supporting, or for-profit business environment, of which two (2) of the four (4) years are supervisory or leadership experience? YesNo

Application Documents:

• Required Documents: Resume
• Optional Documents: Cover Letter/Letter of Application

http://www.csuohio.edu/offices/hr/employment.html