Manager II, Customer Growth

I. Job Summary

Manages the activities of Inside Sales teams supporting a designated geographic WM Tier within respective sales channel. Develops and implements sales strategies and programs to meet current and future customer needs and provides guidance and direction to sales managers and Inside Sales Representatives.

II. Essential Duties and Responsibilities

• Develops, maintains, and reinforces the corporate sales strategy and operating model for the assigned sales channel across a designated geographic WM Tier.
• Establishes and maintains a high level of customer satisfaction on all sales transactions.
• Communicates and works with Market Area Sales Managers and WM Tier specific ASDs to help resolve unique customer issues.
• Ensure sales managers and Inside Sales Representatives meet or exceed established sales goals and performance objectives.
• Forecasts staffing needs, recruits qualified candidates, and partners with sales managers throughout the interview and selection process. Develops and implements retention strategies that improve employee engagement, reduce attrition, and support long-term workforce stability.
• Develops and executes ongoing training that provides both formal training and informal coaching sessions. Encourages feedback and is available to answer questions, provide direction and/or help when needed. Updates reference material as appropriate.
• Participates in training and coaching the Inside Sales staff.
• Assists in the communication and maintenance of the Corporate pricing and service strategies.
• Ensure teams consistently follow established processes and standards for maintaining accurate customer records, including prospect data, contracts, orders, and service documentation.
• Other duties as assigned.

III. Qualifications

A. Required Qualifications

• Bachelor''s degree in sales and marketing or related field or in lieu of degree, High School Diploma or GED (accredited) and three years of business-to-business sales management experience.
• Three years of business-to-business sales management experience and two years of inside sales management experience (in addition to education requirement)

B. Preferred Qualifications

• Prior WM experience with current WM offerings across multiple Areas

C. Knowledge, Skills and Abilities

• Build Relationships
• Communicate With Impact
• Demonstrate Adaptability
• Demonstrate Integrity and Courage
• Demonstrate Professionalism
• Demonstrate Leadership/Coaching
• Initiate Action
• Produce Results
• Think Strategically
• Focus On Customers
• Gain Commitment
• Influence and Negotiate
• Leverage Diversity
• Manage Work/Time
• Plan and Organize
• Use Ethical Practices

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America''s leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.