Amazon.com Inc logo

Manager III, User Experience Design, Talent Solutions

Amazon.com Inc
  • Seattle, WA
    9 days ago

    Job Description

    As a UX Design Manager on the Talent Solutions team, you lead a team of designers who own the experiences Amazon"s candidates, recruiters and hiring managers use every day. You are accountable for the quality of what your team ships, the growth of the people on it, and the design bar across the products in your domain.

    This is a hands-on management role. You set direction, coach designers through hard problems, and hold the craft bar in reviews. You partner daily with product management, engineering and UX research, and you represent design in the forums where scope and sequence get decided. Where design has historically joined the conversation late, you move it earlier.

    To succeed, you need judgement about which problems deserve your team"s time, the credibility to hold a design position with senior partners, and the discipline to build a team that raises its own bar. Our environment is ambiguous and fast-moving. It rewards people who take ownership before being asked.

    Key job responsibilities

    People Leadership and Team Building :

    Manage, coach and grow a team of designers across levels, with clear expectations and honest, specific feedback

    Own hiring for your team, from bar-raising loop participation through onboarding and ramp

    Build career paths that develop craft and leadership together, and give designers work that stretches them

    Create a team culture where designers critique each other"s work directly and improve it

    Design Quality and Craft Bar :

    Hold the quality bar for everything your team ships, across interaction design, visual craft, content and accessibility

    Run design reviews that raise the work rather than approve it, and make the standard explicit enough that others can apply it

    Drive adoption of shared design system components and patterns so quality scales without your presence

    Partner with UX research so evidence, not preference, settles design debates

    Prioritisation and Capacity :

    Decide what your team takes on and what it declines, against the domain"s roadmap and the team"s declared investment split

    Size design effort early enough that it lands in product plans rather than arriving as a constraint

    Match the engagement model to the ask, whether embedded, allocated, advisory or small-fix, and make the choice visible to partners

    Keep the team"s commitments, owners and dates current so capacity is legible to the wider organisation

    Partnership and Influence :

    Represent design in roadmap, intake and toll-gate forums, and hold a position when the evidence supports it

    Translate customer pain into a case senior partners act on, using the team"s customer value and evidence framework

    Build the working relationships across product and engineering that let design shape decisions early

    Model behaviour that exemplifies Amazon Leadership Principles

    A day in the life

    Your day starts with your team. You spend it in design reviews and one-to-ones, unblocking designers on the problems that need a second pair of eyes and pushing on the ones that need a higher bar. You move between a small number of standing forums where the work actually gets shaped: a leadership sync where priorities get set, working sessions with product and engineering partners where scope and sequence get agreed, and an open session where anyone across the business can bring a design question. In between you are in the work itself, reviewing flows and prototypes, weighing accessibility and content alongside visual craft, and making sure the standards your team sets are written clearly enough for other people to apply them. You decide what your team takes on and what it declines, and you size design effort early enough that it lands in a plan rather than arriving as a constraint. Some days you spend more time defending a design position than producing one. Both matter.

    About the team

    The Talent Solutions team is made up of forward-thinking UX designers and researchers. It aims to revolutionize the hiring experience at Amazon. Our design work has a direct impact on the lives of millions of Amazonians and job seekers with the goal of hiring the highest quality candidates in the industry. We"re also customer-obsessed, driving impact across the company by delivering on user-centered and business needs. We support Amazon"s mission to become Earth"s best employer through making it easier to acquire, train and retain employees.

    Numbers & Facts

    LocationSeattle, WA
    IndustryRetail
    Company Size10,000 employees or more
    Year Founded1994
    Websitehttp://Amazon.com/militaryroles

    About Company

    At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

    Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

    It’s Always Day 1
    At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

    Our Leadership Principles
    Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

    Skills

    • Coachingunmatched
    • Establish Prioritiesunmatched
    • Leadershipunmatched
    • Onboardingunmatched
    • Product Engineeringunmatched
    • Product Managementunmatched
    • Product Planningunmatched
    • Prototypingunmatched
    • Talent Managementunmatched
    • Team Buildingunmatched
    • Team Lead/Managerunmatched
    • User Experience Design (UXD)unmatched
    • User Interface Designunmatched
    • User Interface/Experience (UI/UX)unmatched

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