Manager, Information Technology at Quest Diagnostics
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More: Impact Discover a role that empowers some of life's most important healthcare decisions.
Manager, Information Technology
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Category Corporate Location Southfield, Michigan Job function Information Technology Job family Project Management
Shift Day Employee type Regular Full-Time Work mode On-site
Job Description
Provide Technology leadership, support, and strategic direction for Clinical laboratory information systems, connectivity, and supporting platforms for Diagnostic Laboratory of Michigan (DLM).
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Responsibilities:
Lead technology execution and implementations for key clients ensuring seamless delivery of IT services
Work with various development teams and product managers in the development and administration of the departmental budget and new enhancement requests
Works together with software developers, business stakeholders, and supporting resources to plan and execute projects
Foster strong client relationships and drive key technology solutions
Act as primary liaison for strategic clients
Manage escalations and monitor system performance with a proactive approach
Delegates tasks, organizes, mentors and motivates a team of developers, specialists, and/or connectivity resources
Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture
Review of the product architectural design, requirements specifications, and test specifications
Determine, support, and/or approve estimates for demand requests
Technical assessment of the impact of any changes to product requirements
Provision of day-to-day technical guidance to other members of the project team
Monitor the progress and risk related to the project schedule and work with teams to develop appropriate remedial action to be taken
Highlight, review and mitigate technical risks
Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques
Contribute to the continued improvement of processes, communication, and functionality across multiple workstreams by looking for opportunities for improvement and implementing solutions
Resolution of technical issues in conjunction with team members
Identification of technology training requirements
Steward of process improvement initiatives
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees
Qualifications:
Education:
Preferred Work Experience:
Demonstrate how you've leveraged Customer Experience processes to act as an advocate for customers
At least 5 years of experience working with Laboratory Information Systems or other related systems
Experience in coaching, mentoring and/or training other team members
Minimum 3 years of leadership experience
Knowledge:
Customer Experience Management
Laboratory operations workflow
Design Thinking
Business/Digital Analysis
Agile
Healthcare, clinical lab, or related industry knowledge
Skills:
Change management
Strong analytical and critical thinking skills
Beyond the typical communications skills, an ability to tell a story is a must have "what does the data tell us?"
Ability to build strong and trusted relationships
Collaborate with others for optimal results
Ability to work independently and drive for results
Business process mapping (BPM) skills beneficial
Travel Required: 10-20%
Technical Training or Professional Licensing:
Preferred Technical Training or Licensing:
71080
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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What it's like to work here
Culture Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks (EBNs) employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. View more
Benefits We strive to ensure our people live a healthier lifestyle by offering programs and solutions that help you take care of yourself and those you love. Find out how our benefits give you everything you need to live your best life. View more
Corporate Social Responsibility Report We''re committed to promoting a healthier world, creating an inspiring workplace, and building value for all stakeholders. Discover how we''re making this happen in our annual reports. View more
Job Seeker Resources | Quest Diagnostics No matter where you are in your journey with us, you''re probably curious about our hiring process. With that in mind, check out some of the most frequently asked questions we get from candidates below. View more
Upcoming events | Quest Diagnostics Our events are the perfect way to meet us and discover more about what it means to choose a career with Quest. Here's the place to keep your calendar up-to-date with all the details of our upcoming virtual and in-person events. View more
Innovations and Insights | Quest Diagnostics We're a customer-first organization dedicated to creating a healthier world. We offer an environment that encourages curiosity. Ready to collaborate with us? Explore the areas below or search all open jobs to discover your next meaningful and challenging role. View more
Students & early career | Quest Diagnostics Whether you are transitioning from high school, college or to civilian life after serving in the military, we have programs that can help you reach your goals - and share in the incredible work we do. At the same time, you'll be able to enjoy the satisfaction that comes with joining a network of 50,000 brilliant minds united by a shared passion to build a healthier future. View more
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Equal employment opportunity
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.
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Quest, Quest Diagnostics, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. All third-party marks- and -are the property of their respective owners. 2026 Quest Diagnostics Incorporated. All rights reserved. Image content features models and is intended for illustrative purposes only. May include AI-generated and/or AI-modified imagery.
| Location | Southfield, MI |
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