Manager, Infrastructure Services

JOB DESCRIPTION

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: Manager, Infrastructure Services

JOB OVERVIEW: The Manager, Infrastructure Services provides strategic and operational leadership over the organization''s core technology infrastructure, including voice, data, network, data center, cloud, virtualization, and storage services. Ensures infrastructure platforms are highly available, secure, resilient, and scalable to support 24x7x365 clinical and business operations. The Manager oversees infrastructure engineering and operations, capacity and lifecycle planning, infrastructure contract management, disaster recovery, and business continuity while ensuring compliance with healthcare regulations, information security standards, and IT service management best practices. This role also serves as the organization''s primary point of contact for the private cloud vendor, regularly meeting and coordinating with the vendor''s leadership to align services, performance, and strategic roadmaps. Leading a team of engineers and administrators, this role serves as a key liaison between IT, clinical and business stakeholders, and external vendors, translating operational needs into reliable technology solutions that safeguard patient care and deliver measurable value to the organization.

DEPARTMENT: Information Technology

WORK HOURS: As required to fulfill responsibilities, including on-call, after-hours, and emergency response coverage

REPORTS TO: Chief Technology Officer (CTO) / Vice President

PREREQUISITES:

Bachelor''s degree in Information Systems, Computer Science, Information Technology, or a related field, required. Equivalent combination of education and experience may be considered in lieu of degree.

A minimum of 7total years of experience required to include:

At least 5 years of progressive experience as a systems or technical analyst to include the design, engineering, implementation, testing, and support of network, server, data center, or cloud infrastructure with a proven methodology, AND

At least 2 years of progressive leadership experience overseeing cross-functional teams, managing staff development, driving strategic planning, and ensuring operational excellence in complex healthcare or enterprise IT environments.

Experience supporting enterprise infrastructure technologies such as Microsoft Windows Server and Active Directory, VMware virtualization, enterprise storage/SAN, backup, and recovery, DNS/DHCP, and public/hybrid/private cloud platforms (e.g., Microsoft Azure), required.

Industry certifications such as ITIL Foundation, CompTIA Network+ / Security+, Microsoft or VMware infrastructure certifications, or healthcare informatics certifications (e.g., CAHIMS/CPHIMS), strongly preferred.

Experience successfully managing projects with budgets of $250,000 or more, preferred..

QUALIFICATIONS:

Proven leadership experience in building, leading, and developing high-performing infrastructure and operations teams.

Demonstrated ability to understand, analyze, and solve complex problems in a large, multi-system, multi-vendor environment.

Working knowledge of healthcare regulatory and security frameworks, including HIPAA/HITECH, and familiarity with NIST (e.g., SP 800-53, Cybersecurity Framework) and HITRUST CSF as applied to IT infrastructure.

Demonstrated experience with IT Service Management (ITSM) practices aligned to ITIL, including incident, problem, change, and configuration management as well as maintaining high-availability, mission-critical clinical systems.

Demonstrated experience planning and executing disaster recovery (DR) and business continuity (BCDR) strategies, including application tiering, back