Analysis Skills, Budget Management, Business Support, Coaching, Communication Skills, Detail Oriented, Develop and Maintain Customers, Establish Priorities, Exceeded Sales Goal, Follow Through, Inside Sales, Interpersonal Skills, Leadership, Market Share, Meet Sales Quota, Microsoft Excel, Microsoft Office, People Management, Performance Analysis, Performance Management, Performance Reviews, Problem Solving Skills, Project/Program Management, Revenue Growth, Revenue Planning, Sales, Sales Forecasting, Sales Management, Sales Strategy, Salesforce.com, Strategic Planning, Talent Management, Team Player
At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 90 years.
As an Inside Sales Manager, you will lead a high-performing team of inside sales representatives, driving strong sales execution and delivering profitable growth. In this role, you'll ensure optimal coverage across key product lines, consistently meet or exceed sales targets, and develop strategies that support sustained business success. You'll serve as both a coach and leader; recruiting, hiring, and developing top talent while inspiring your team to perform at their best creating a results-driven culture that delivers meaningful impact.
Primary Duties and Responsibilities
- Lead and develop a team of Inside Sales Representatives, driving consistent sales growth through effective coaching, performance management, and both proven and innovative sales techniques.
- Set clear sales strategies, goals, and performance expectations; monitor results and hold the team accountable for achieving or exceeding targets.
- Ensure strong sales coverage and market share growth while partnering closely with area leaders to align sales activities, schedules, and operational priorities.
- Develop and manage sales budgets, forecasts, and business plans to achieve revenue goals within established expense parameters.
- Foster collaboration across teams and locations, building strong relationships that support overall business objectives.
- Oversee day-to-day team operations, including providing direction, feedback, recognition, and ongoing performance evaluation to drive a high-performing, team-oriented culture.
- Protect all customer, employee, and company information by maintaining strict confidentiality standards.
Additional Duties and Responsibilities
- Support the growth and development of Regional Accounts.
- Perform other projects or duties as assigned.
Education
- Bachelor's degree in a related field or equivalent work experience
Experience
- 5-8 years of experience managing direct reports, preferably in an inside sales environment
- 5-8 years of sales experience with a focus on generating new business
Skills and Qualifications
- Proficiency in Microsoft Office (especially Excel); Salesforce.com experience preferred
- Strong leadership, communication, and interpersonal skills, with the ability to influence and motivate others
- Ability to manage projects, prioritize work, and operate independently
- Strong analytical, problem-solving, and critical thinking skills
- High level of detail orientation with strong follow-through
- Demonstrated ability to lead change and drive results with integrity and professionalism
- Self-starter who takes initiative and accountability
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.
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This position will accept applications on an ongoing basis until filled.