Manager Inside Sales

What Matters at Magid? YOU do!

"The number one key to growth is having good people and that's what has driven us at every stage of the game." - Greg Cohen, CEO

At Magid, we're not just passionate about safety-we're passionate about people. As an industry leader, we've built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops.

Reporting to the Regional Vice President Business Development, the Manager Inside Sales is responsible for leading a team of up to 12 Regional Account Managers to drive performance, foster exceptional customer relationships, and achieve growth objectives through account retention, upselling, and cross-selling. This role also oversees the seamless integration and development of accounts transferred from Magid's Business Development team, prioritizing long-term customer satisfaction and success.

Essential Responsibilities:

Team Leadership and Development

• Lead, mentor, and manage a team of Regional Account Managers to achieve individual and team KPIs.
• Foster a positive, collaborative, and customer-focused team culture.
• Provide coaching and training to enhance skills in account management, upselling, and cross-selling.

Performance Management

• Set clear performance expectations and regularly monitor progress against goals.
• Conduct one-on-one meetings, performance reviews, and development plans.
• Address performance challenges to ensure consistent target achievement.

Strategic Account Growth

• Develop and implement strategies to grow revenue from existing and newly acquired accounts.
• Ensure smooth transitions for new accounts, fostering relationship-building and long-term satisfaction.
• Identify opportunities for upselling, cross-selling, and additional value creation.

Customer Success and Retention

• Ensure the team delivers high levels of service and proactively addresses customer needs and challenges.
• Act as an escalation point for complex customer issues, supporting resolution and satisfaction.

Reporting and Insights

• Analyze performance metrics and provide regular updates to the Executive Sales Leadership team.
• Leverage data-driven insights to identify trends, challenges, and opportunities for improvement.

Cross-Functional Collaboration

• Partner with marketing, operations, and supply chain to support account management and growth initiatives.

• Advocate for team needs and resources to support success.

• 3-5 years in sales (preferably inside sales or B2B selling).

• 2-4 years in a formal leadership role, managing a team of inside sales representatives.

• Proven experience in sales leadership, preferably in an inside sales or account management environment.

• Demonstrated success in managing and growing customer accounts.

• Strong leadership skills with experience in coaching and developing sales professionals.

• Excellent communication, interpersonal, and problem-solving skills.

• Proficiency in CRM software and sales analytics tools.

• Strategic thinker with the ability to execute plans and drive results.

Magid offers a variety of benefits to our team members including:

• Health, dental, vision, life and disability insurance
• Bonus plan
• 401k retirement plan with company match
• Company provided Profit Sharing
• Participation in Magid Paid Time Off (PTO) Policy
• 9 Paid Holidays

Magid Glove & Safety is a leading manufacturer, distributor, and importer of hand protection and safety products, e.g,.work gloves, fall protection, reusable and disposable respirators. We are an innovative, growing, and privately held business, that has been delivering safety solutions to thousands of companies since 1946.

Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The salary range for this position is 96,000 to $134,400. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.

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