Manager, Integrated Services Research

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position...

This position is responsible for the business engagement and project management for research related to Integrated Services, ensuring customer insights are incorporated into Company decisions.

Manager, Integrated Services Research

What you'll do...

• The Integrated Services Research Manager will:
• Manage the execution and reporting of all consumer and design research projects supporting Integrated Services.
• Serve as an SME on all services research and provide consultation and guidance to global GCI personnel.
• Interface with IS GM Coordinator team member (TBD) to understand IS roadmap and research priorities.
• Manage the design, execution, analysis and reporting of global services and design research projects as needed by the business.
• Contribute to an annual research plan to support key skill team objectives.
• Liaise and interface with key internal clients in IS to ensure their customer information requirements are met.
• For outsourced projects, manage research supplier staff to ensure study design, execution, analytics and data integrity are aligned with business objectives and company standards globally.
• For inhouse projects, leverage the appropriate internal tools to conduct & manage the project.
• Manage supplier activity in the distribution of reports and presentations and the publishing of these to the GCI Knowledge Management System ("Lighthouse").
• Manage assigned budget ($ amount TBD).
• Follow GCI project initiation (Aurora and Ariba), bidding and billing procedures.

What you'll do...

• The Integrated Services Research Manager will:
• Manage the execution and reporting of all consumer and design research projects supporting Integrated Services.
• Serve as an SME on all services research and provide consultation and guidance to global GCI personnel.
• Interface with IS GM Coordinator team member (TBD) to understand IS roadmap and research priorities.
• Manage the design, execution, analysis and reporting of global services and design research projects as needed by the business.
• Contribute to an annual research plan to support key skill team objectives.
• Liaise and interface with key internal clients in IS to ensure their customer information requirements are met.
• For outsourced projects, manage research supplier staff to ensure study design, execution, analytics and data integrity are aligned with business objectives and company standards globally.
• For inhouse projects, leverage the appropriate internal tools to conduct & manage the project.
• Manage supplier activity in the distribution of reports and presentations and the publishing of these to the GCI Knowledge Management System ("Lighthouse").
• Manage assigned budget ($ amount TBD).
• Follow GCI project initiation (Aurora and Ariba), bidding and billing procedures.