OVERVIEW
Manager, Integration Operations & Partnerships
Location: Remote
At Alera Group, our Employee Benefits team helps organizations attract, retain, and engage their workforce through thoughtful, compliant, and competitive benefits strategies. We're seeking a Manager, Integration Operations & Partnerships who will contribute to delivering proactive service, strategic guidance, and an exceptional client experience.
About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service..
Why Alera Group- Make an Impact: Your work supports businesses and individuals in protecting what matters most.
- Grow With Us: We invest in development, mentorship, and long-term career growth.
- The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business.
- National Strength. Local Heart: Scale, resources, and expertise - with relationships that feel personal.
RESPONSIBILITIES
The Manager, Integration Operations & Partnerships is responsible for driving execution, accountability, and continuous improvement across external data operations. This role owns the performance and scalability of the organization's external data ecosystem, including vendor operations, carrier relationships, and data exchange processes.
This position leads major integration-related initiatives and cross-functional efforts to enhance the reliability, scalability, and efficiency of data operations. The role is responsible for establishing structured processes, performance expectations, and accountability frameworks across external partners.
In addition, this role designs and implements scalable approaches to partner communication, data tracking, and issue resolution-leveraging automation and process improvements to reduce manual effort and support long-term growth. The position serves as the central point of ownership for ensuring reliable data exchange, strong partner relationships, and operational excellence across the integration function.
- Integration Initiatives & Project Leadership
- Lead execution of major integration-related initiatives and cross-functional efforts
- Drive alignment across internal teams (Data, Technology, Strategy) and external partners
- Manage timelines, risks, and dependencies to ensure successful outcomes
- Identify and remove barriers to execution, ensuring consistent forward progress
- Vendor Performance & External Operations Ownership
- Own the operational performance of external data processing partners
- Establish and manage SLA frameworks, performance metrics, and accountability structures
- Monitor data delivery, quality, and issue resolution trends
- Lead structured vendor reviews and drive continuous performance improvement
- Serve as escalation point for critical vendor-related issues
- Carrier Relationship Management & Enablement
- Own the strategy and structure for managing relationships across the organization's network of 100+ carriers and data partners
- Design and implement scalable processes for partner communication, outreach, and issue resolution
- Develop standardized frameworks for engaging carriers, including communication protocols, escalation paths, and response tracking
- Leverage automation tools and AI to streamline and scale partner communication
- Serve as escalation point for complex or high-impact partner interactions
- Strengthen relationships to improve responsiveness, data quality, and collaboration over time
• Process Design & Automation- Identify opportunities to reduce manual effort across integration operations and partner interactions
- Design and implement automated workflows for partner communication, data tracking, and issue management
- Partner with technical teams to leverage tools and AI to improve efficiency and scalability
- Continuously improve operational processes to support growth without increasing manual workload
- Operational Visibility & Continuous Improvement