Responsible for supervising and managing staff. Develops implements, manages operational goals, and monitors achievements of performance and profit objectives.
Manages regulatory audits at the property.
Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental/region budget initiatives; reporting budget concerns to the Executive Director.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department/Regional customer service goals.
Leads and develops the Sr. Internal Auditor and/or Internal Auditor.
Prepares and follows audit programs to conduct audits.
Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.
Performs observations and analysis of departmental/Regional procedures to ensure compliance and operational efficiencies are consistent with pre-established guidelines.
Develops and implements alternative procedures to enhance operations.
Develops improvements to procedures, operational efficiencies, and continued compliance.
Identifies weaknesses during audits and recommends solutions.
Completes audit files with working papers referenced to the audit programs.
Liaises with external auditors and gaming regulators to communicate information and resolve problems, as needed.
Develops and maintains relationships with property senior management in order to obtain feedback and provide additional management support, as needed.
Leads the audit team in the development of reports and recommendations.
Maintains audit files, ensures files contain planning memos, programs, and reports and follows up to ensure audit recommendations have been followed.
Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies, or procedures.
Completes planning re: the theory and scope of audits and related audit program.
Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere.
Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations.
Perform duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program.
Work Environment & Physical Demands:
Regularly required to see, talk, hear, walk, and stand
Occasionally required to lift up to a maximum of 30 pounds
Requires visual acuity to perform close-up activities and peripheral oversight
The work environment contains bright lights, loud noise, and stressful situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Numbers & Facts
Location
Chicago, IL
Skills
Analysis Skillsunmatched
Auditingunmatched
Budget Reportingunmatched
Budgetingunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
External Auditunmatched
File Auditsunmatched
File Maintenanceunmatched
Gamingunmatched
Government Regulationsunmatched
Internal Auditunmatched
Maintain Complianceunmatched
Operational Strategyunmatched
Operations Managementunmatched
Operations Processesunmatched
People Managementunmatched
Performance Analysisunmatched
Philosophyunmatched
Physical Demandsunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Procedure Implementationunmatched
Property Maintenanceunmatched
Regulationsunmatched
Regulatory Complianceunmatched
Reporting Skillsunmatched
Self Programming Languageunmatched
Team Lead/Managerunmatched
Testingunmatched
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