Manager, IT Applications & BI

Twin Rivers Paper Company, headquartered in Madawaska, Maine, is an integrated specialty paper manufacturer producing 400,000 tons of paper per year for the packaging, publishing, label, and technical sectors. With 100 years of papermaking history, the company operates a pulp mill in New Brunswick, and diverse paper assets in northern Maine and upstate New York that produce uncoated and coated white papers in a broad range of basis weights and finishes.

Customized product development and dedicated technical services support are company hallmarks. With a sound financial structure and a strong balance sheet that fuels continuous investments in its assets, Twin Rivers Paper offers its customers the security of local product availability through a strong, domestically-owned manufacturer and the assurance of long-term viability.

The IT Manager, Application and Business Intelligence is responsible for leading the support, development, integration, and optimization of business applications and reporting solutions across the organization. This role partners closely with business leaders, operations, finance, supply chain, manufacturing, and IT teams to ensure systems and data solutions support business goals, improve decision-making, and drive operational efficiency.

The position oversees application management, business intelligence tools, data reporting, system enhancements, vendor coordination, and team leadership. The ideal candidate combines strong technical knowledge with business acumen, project management skills, and the ability to translate business needs into scalable technology solutions.

RESPONSIBILITIES:

Application Management

• Manage and support core business applications, including ERP, MES, reporting, and departmental systems.
• Oversee application configuration, upgrades, integrations, testing, documentation, and user support.
• Partner with business teams to identify system improvements and process automation opportunities.
• Ensure application reliability, performance, security, and compliance with company standards.
• Manage relationships with software vendors, consultants, and implementation partners.

 Business Intelligence and Reporting

• Lead the development and maintenance of business intelligence dashboards, reports, and analytics solutions.
• Work with stakeholders to define reporting requirements, key performance indicators, and data needs.
• Ensure data accuracy, consistency, and integrity across reporting platforms.
• Support data-driven decision-making through effective visualization, analysis, and reporting tools.
• Promote best practices for data governance, reporting standards, and self-service analytics.

 Leadership and Project Management

• Lead, coach, and develop application support and business intelligence team members.
• Manage project priorities, timelines, resources, and deliverables.
• Coordinate cross-functional projects involving IT systems, process improvements, and data initiatives.
• Communicate project status, risks, and recommendations to leadership and stakeholders.
• Establish and monitor service levels, support procedures, and continuous improvement practices.

 Business Partnership

• Serve as a trusted technology partner to business departments.
• Translate business requirements into technical specifications and practical solutions.
• Evaluate current processes and recommend system or reporting improvements.
• Provide training, documentation, and user guidance for supported applications and BI tools.
• Support management efforts related to new systems, upgrades, and process changes.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, Data Analytics, or a related field; equivalent experience may be considered.
• 5+ years of experience supporting business applications, ERP/MES systems, business intelligence platforms, or enterprise reporting solutions.
• 2+ years of supervisory, team lead, or project leadership experience.
• Experience with business intelligence tools such as Power BI, SQL Server Reporting Services, or similar platforms.
• Strong understanding of databases, data structures, reporting, integrations, and application support processes.
• Experience gathering business requirements and translating them into system or reporting solutions.
• Strong project management, problem-solving, communication, and organizational skills.
• Ability to work effectively with both technical and non-technical stakeholders.

 Preferred Qualifications

• Experience in manufacturing, paper, packaging, distribution, or process-industry environments.
• Experience with Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP) systems or similar platforms.
• Knowledge of SQL, data warehousing, ETL processes, APIs, or application integrations.
• Experience with ITIL, change management, cybersecurity standards, or data governance practices.
• Project management certification or experience managing system implementation projects.

 Physical and Work Environment Requirements

• Primarily office-based with routine travel to manufacturing and company locations as needed.
• After-hours support for system upgrades, outages, or critical business needs.
• Ability to work in a manufacturing or industrial environment when visiting operational sites.